Function:
- Support the Head / Manager of Community Programmes in overseeing the day-to-day operations of the community clinics, ensuring efficient, patient-centred service delivery and operational excellence.
- Coordinate clinic operations, manpower planning, quality improvement, and stakeholder engagement to ensure smooth workflows, regulatory compliance, and continuous service enhancement.
- Serve as the operational second-in-charge for the community clinics by driving operational initiatives, supporting frontline teams, and ensuring the successful implementation of organisational programmes and strategic objectives.
Responsibilities:
Clinic Operations Management
- Support and oversee the daily operations of community clinics to ensure smooth, efficient, and patient-centered service delivery
- Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
- Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
- Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
- Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
- Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.
Manpower Planning & Team Coordination
- Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
- Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
- Coordinate and facilitate regular operational meetings and weekly staff briefings to communicate updates, reinforce workflows, and address operational issues.
- Support staff onboarding, operational training, coaching, and competency development.
- Foster a culture of teamwork, accountability, and continuous improvement.
Quality, Compliance & Service Excellence
- Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
- Monitor service quality indicators and recommend improvement initiatives.
- Ensure accurate operational documentation, reporting, and record management.
Stakeholder & Partnership Management
- Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
- Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
- Coordinate cross-functional projects and facilitate effective communication among stakeholders.
Project Management
- Lead and coordinate assigned operational projects from planning through implementation
- Monitor project timelines, milestones, deliverables, and outcomes
- Prepare reports, presentations, and recommendations for management review
Leadership & Operational Support
- Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
- Support the Head of Community Programmes / Manager in driving operational excellence across the community clinics.
- Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
- Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.
Others
- Assist and cross over duties of other sections within the department when required
- Any other duties as assigned by the Head of Department
Requirements:
- Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline
- Minimum 2-3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management
- Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous
- Able to work independently, take ownership of oeprational matters, and thrive in a fast-paced healthcare environment
- Strong leadership potential with the ability to influence, coordinate, and support multidisciplinary teams
- Excellent organisational, analytical, problem-solving, and decision-making skills.
- Strong interpersonal, communication, and stakeholder management skills.
- Proficient in Microsoft Office applications (PowerPoint, Excel etc.).
- Positive and willing to learn.
