Programmatic Customer Success Manager

A leading independent ad-tech platform empowering marketers to create, deliver, measure, and optimize advertising experiences people genuinely enjoy are looking for their next hire in Singapore.

ABOUT THE ROLE

As an Associate Client Success Manager, you'll be at the heart of the client relationships. You'll ensure advertisers and agencies get the most value out of our solutions through thoughtful service, problem-solving, and strong partnership. Working closely with internal teams, you'll support seamless campaign execution, elevate the client experience, and contribute to long-term success.

This role is perfect for someone who enjoys working with clients, has a sharp eye for detail, and takes pride in delivering work that builds trust.

PRIMARY RESPONSIBILITIES

• Act as a key point of contact for assigned clients, ensuring timely communication and resolution of requests
• Support onboarding by guiding clients through setup, adoption, and best practices
• Monitor client health and proactively identify potential risks or opportunities
• Operational Coordination
• Partner with cross-functional teams to ensure flawless execution of client needs
• Track deliverables, timelines, and SLAs to uphold service excellence
• Maintain accurate documentation and client records across internal systems
• Performance & Feedback
• Gather and summarise client feedback to drive internal improvements

REQUIRED SKILLS & EXPERIENCE

2+ years in a client-facing role within ad tech, digital media, or programmatic advertising

Familiarity with DSPs (e.g., DV360, The Trade Desk), ad servers, and analytics tools

Experience supporting campaign launches, creative trafficking, and troubleshooting delivery issues

Ability to interpret performance data and turn it into clear, client-friendly insights

Strong proficiency with Excel/Google Sheets

Excellent communication skills and a proactive, solutions-focused approach

Ability to manage multiple accounts and campaigns with strong attention to detail

EA License No.: R1326872

Agency License No.: 11C4388