Responsibilities
As a Program Partner, you will be a key operator ensuring the integrity and efficiency of background check processes across different markets. This role requires strong judgment, attention to detail, and the ability to drive operational excellence through coordination and continuous improvement. 1. End-to-End Case Management - Manage background check cases from initiation to completion, ensuring accuracy, timeliness, and policy adherence. - Proactively identify and resolve case issues, escalations, or inconsistencies. 2. Stakeholder & Vendor Coordination - Partner closely with recruiters, candidates and external vendors to ensure smooth execution and clear communication. - Act as a key point of contact to drive alignment and maintain service quality. 3. Quality & Compliance Assurance - Ensure all background check processes meet internal standards and local regulatory requirements. - Apply sound judgment in reviewing cases and flagging risks. 4. Operational Excellence & Problem Solving - Identify process gaps, inefficiencies, or recurring issues, and propose practical improvements. - Support implementation of process enhancements to improve hiring process governance . 5. Program Support & Execution - Contribute to broader TA process initiatives and projects as needed. - Support coordination across workflows to ensure consistent and scalable operations.
Qualifications
Minimum Qualification(s) - 2+ years of experience in background check operations, Talent Acquisition operations, or similar roles involving case management, vendor/supplier coordination, or compliance-driven processes. - Proven experience managing end-to-end case workflows with strong attention to detail and accuracy. - Experience working with cross-functional stakeholders and/or external vendors, demonstrating clear and effective communication. - Strong critical thinking and judgment, with the ability to assess situations and make sound decisions aligned with policies. Preferred Qualification(s) - Experience identifying and driving process improvements or operational enhancements. - Familiarity with compliance frameworks or hiring-related regulatory requirements across different countries. - Experience working in a regional or global environment. - Demonstrated ability to analyze trends or recurring issues and translate them into actionable improvements. - Experience supporting or coordinating work across third-party vendors or outsourced operations.
