We are looking for a proactive and detail-oriented individual to join our team as a Program Operations Executive. In this role, you will work closely with the Program Manager to support day-to-day operations, manage customer accounts, and coordinate internal teams to ensure timely delivery of products and services.
Job Responsibilities:
Customer Relationship Management
- Build and maintain strong relationships with customers by identifying and assessing current and future needs
- Ensure timely fulfillment of customer orders or provide prompt updates on schedule revisions
- Liaise with internal departments to support on-time delivery
- Respond promptly to all customer inquiries
- Prepare reports, presentations, and proposals as required
Order Processing
- Process and acknowledge sales orders
- Coordinate with internal departments to ensure seamless order fulfillment
- Prepare product samples, quotations, and price estimates in line with customer expectations
- Create production and replacement work orders
- Ensure timely billing and assist in overdue payment collection
- Manage customer product content accurately
Material Planning
- Raise purchase requisitions and plan material needs to meet production requirements
- Monitor inventory levels for raw materials, WIP, and finished goods
- Analyze order trends and provide forecast schedules to material planners
Partner & Vendor Management
- Ensure service providers and vendors meet agreed timelines and pricing
- Evaluate vendor performance and build strong relationships with reliable partners
Productivity and Innovation
- Identify areas for improvement in workflow or operations
- Propose and implement feasible initiatives to enhance effectiveness and efficiency
People Management & Administration
- Prepare and regularly update key functional metrics
- Guide and train junior Program Administrators (for Senior Executive level)
Job Requirements:
- Diploma/Degree in Business Administration, Supply Chain Management, or other related fields
- 1-2 years of experience in an operations/supply chain environment (for Program Administrator)
- 3-5 years of experience in an operations/supply chain environment (for Senior Program Administrator)
- Good command of English, with the ability to communicate confidently in both written and spoken form
- Proficiency in Mandarin to communicate with Mandarin-speaking clients/vendors
- Strong interpersonal and presentation skills
- Proactive, independent, and customer-oriented
- Experience in the printing or packaging industry is an added advantage
- Familiarity with MRP and SAP systems is a plus
