Company Overview
The Council on International Educational Exchange (CIEE) is a US-based nonprofit promoting international education and exchange since 1947. It fosters global understanding and skills through meaningful intercultural programs headquartered in Portland, Maine.
Job Summary
The Programs Manager at CIEE Singapore leads the planning, delivery, and evaluation of excursions, cultural and social activities, and co-curricular programs. This role manages staff, ensures high-quality program execution, and upholds health, safety, and financial standards aligned with CIEE's mission.
Responsibilities
- Lead the planning, coordination, and delivery of cultural, social, orientation, farewell, co-curricular activities, and overnight study tours to ensure engaging and high-quality program experiences
- Manage, mentor, and support program staff to achieve effective activity delivery and compliance with operational standards
- Oversee the High School Summer Abroad (HSSA) program, including pre-program planning, on-site operations, staff supervision, and post-program evaluation to ensure smooth execution
- Manage the CIEE Ambassador Program and Student Representative Council (SRC), ensuring clear governance, communication, and successful activity implementation
- Build and maintain partnerships with cultural organizations, community groups, and service providers to enhance program offerings and stakeholder engagement
- Represent CIEE Singapore in negotiations and collaborations with vendors, institutions, and external stakeholders to support program delivery
- Support program promotion through approved marketing channels and communications to increase participant engagement
- Lead health, safety, and security oversight by implementing risk management protocols, monitoring compliance, and supporting staff in incident prevention
- Coordinate emergency response efforts, liaise with internal and external resources, and ensure accurate reporting in Salesforce and other systems
- Conduct regular emergency drills and reviews to maintain staff readiness and competency in safety procedures
- Manage the 24/7 emergency phone rotation, including participation in the on-call schedule as required
- Develop and manage program budgets to ensure cost-effectiveness and adherence to financial policies
- Maintain accurate program documentation, operational records, and reports to support compliance and continuous improvement
- Identify opportunities to enhance program quality, efficiency, and relevance using evaluation data, participant feedback, and industry trends
- Collaborate with the Centre Director and regional leadership to contribute to the Singapore Centre's long-term program development strategy
Required competencies and certifications
- Bachelor's degree in education, international studies, or a related field
- Minimum 3-5 years experience in program management, preferably in study abroad, higher education, or cultural exchange
- Proven experience managing staff and delivering complex programs within budget and deadlines
- Demonstrated expertise in health, safety, and security oversight, including risk prevention and emergency response
Preferred competencies and qualifications
- Postgraduate qualification in a relevant field preferred
- Proficiency in MS Office, Salesforce, and program/project management tools
- Strong interpersonal, cross-cultural communication, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
4 days office + 1 day work from home, may be required to work on selected weekends or public holiday (compensated with off-in-lieu)
Working hours: 8:30am - 5:30pm or 9:00am - 6:00pm
Location: Newton
Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume to [Confidential Information] - attention to Mr. Marc Teng
..We regret that only shortlisted candidates will be notified..
EA License No.: 22C0944
EA Reg. ID: R22107083 Biona Liew Jun Hui
