Program Manager

Role:

The Program Manager will lead the end‑to‑end delivery of multi‑stream programs involving Featurespace POC and rollout for the client. This role is responsible for being primary client-facing interface, managing cross‑functional workstreams and ensuring delivery outcomes align with client objectives.

The on-site PM is responsible for client-facing program orchestration of the POC & full-scale rollout -owning governance reporting, communication, delivery cadence, and cross-team coordination across Featurespace, and third parties-ensuring structured execution, stakeholder alignment, and successful project delivery (POC & full-scale roll-out) enable the delivery teams to focus on timely and quality outcomes.

Program Leadership & Delivery

• Program orchestration and cross-team coordination of large‑scale, multi‑phase programs involving Featurespace deployments (POC & full-scale implementation)

• Oversee delivery of Featurespace implementations, including onboarding, configuration, model tuning, and go‑live support

• Own end‑to‑end program governance, including scope, milestones, dependencies, risks, and delivery cadence. Act as the primary client-facing interface and provide a clear escalation and coordination point for queries, clarifications and follow-ups. Ensure the client has a predictable engagement rhythm (early emphasis on high touch, then optimisation)

• Coordinate multiple project teams from client and third-party to ensure integrated, on‑schedule delivery of program outcomes

• Ensure deployments meet security, compliance, and regulatory requirements from client perspective

• Manage program budgets, resource planning, and vendor dependencies to ensure optimal cost and delivery efficiency

• Implement program governance frameworks, delivery playbooks, and best practices across fraud technology initiatives

• Contribute to internal capability building, knowledge sharing, and delivery methodology evolution

Required Qualifications & Experience

• 8+ years of experience in program or senior project management within fintech, payments, banking, or financial crime technology

• Proven track record managing large, complex, technology‑driven programs involving multiple stakeholders and workstreams

• Good understanding of fraud, AML, or financial crime ecosystems within financial institutions

• Hands‑on experience with Agile delivery methodologies, including coordinating product roadmaps and release cycles

• Exceptional stakeholder management and executive communication skills

• Experience working with data‑driven or machine‑learning platforms is strongly preferred

• Familiarity with regulatory and compliance environments across APAC markets

• Strong analytical mindset with the ability to connect technical delivery to business outcomes

• PMP, PgMP, SAFe, or Agile certifications are a plus

What Success Looks Like

• High client satisfaction and trust at senior stakeholder levels

• Programs delivered on time, within scope, and aligned to client risk and regulatory objectives

• Tangible business outcomes such as reduced fraud losses, lower false positives, and improved customer experience

• Scalable, repeatable delivery frameworks that support future Featurespace growth in the region

  
  If interested, you can click on Apply here or write an e-mail to [Confidential Information] with your updated resume.

  NOTE: - Only shortlisted candidates will be contacted back.

  Thanks & Regards

  Deeksha Agarwal

  EA Licence No.91C2918

  Personnel Registration No. R26161520