Job Purpose:
To support the Program Manager in strengthening existing customer relationships and ensuring smooth day-to-day operations, which includes New Product Introduction (NPI), Order Administration, BOM Management and Planning.
Job Responsibilities:
Customer Relationship Management
- Build and maintain strong relationship with customers by identifying and assessing customers current and future needs
- Timely fulfilment of customers orders or communication of schedule revision
- Liaise with internal departments to ensure orders will be fulfilled on time
- Respond to all customers inquiries promptly
- Prepare and provide reports and proposals to customers as required
Order Processing
- Acknowledge and process sales orders, coordinate with various departments and related parties to fulfil order
- Prepares samples, price estimates and quotations within customer's expectations and timeframe
- Creates work orders for production and replacement workorders if necessary
- Ensure prompt billing of invoices and assist in overdue payment collection
- Manage customer's product content effectively
Material Planning
- Plan and make purchase requisition for necessary materialsto ensure materials availability in meeting production needs while minimizing inventory holding/costs
- Manages inventory level for raw materials, work-in progress and finished goods
- Analyse order trends and prepare forecast schedule to material planner
Partner & Vendor Management
- Ensure partners and vendors fulfil their service promptly with the correct price
- Evaluates vendor's performance develop good relationships with reliable vendors
Productivity and Innovation
- Identify potential improvement initiatives
- Implement feasible improvement initiatives to enhance effectiveness, efficiency and/or economy
People Management & Administration
- Prepares and updates key functional metrics regularly
- Guides and train Program Administrators (for Senior PA)
Job Requirements:
- Diploma/Degree in Business Administration, Supply Chain Management or other relevant fields
- 1 - 2 years of experience in operations/supply chain environment (PA)
- 3 - 5 years of experience in operations/supply chain environment (Senior PA)
- Good command of English able to speak and write confidently
- Able to communicate fluently in Mandarin
- Strong interpersonal skills with good presentation and communication abilities
- Independent and proactive, with strong customer service orientation.
- Experience in printing and packaging industry will be an added advantage
- Knowledge in MRP and SAP systems will be added advantage
