This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.
- Location : Singapore (Hybrid)
- Duration: 12 Months
- Job Title: Professional Services Operations Analyst (Contractor)
- Primary owner of pre-sales activities by building Statements of Work (SOW); build scope of services contract, track and manage review process across JAPAC regions.
- Support PSA tool (Clarizen/Planview) in creating and setting up projects for the delivery team and maintaining resource assignment structures.
- Maintain quality service by establishing, governing, and carrying out organization standards and operational policies.
- Provide regular and ad-hoc reporting to track key performance indicators, project status, and operational efficiency.
- Analyze and report on trends and activity across the PS business, utilizing data from multiple systems including Clarizen, Salesforce, and Tableau.
- Identify opportunities to scale and improve day-to-day operations. Develop problem solutions by describing requirements in a workflow, research system capabilities, and work with development teams to implement and test solutions.
- Support the NPI process by participating in testing new SKUs, rate cards, and workflows in CLARIZEN / PSA tools.
- Work with IT and cross-functional teams to develop new solutions to improve processes, help the PS business accelerate revenue, and improve margins.
Required Skills
- 3-5 years demonstrable experience in a highly demanding operations role within a sales or professional services organization.
- Prior experience supporting multi-country operations, diverse currencies, or regional stakeholders across JAPAC is preferred.
- Hands-on experience creating contracts, Statement of Works (SOW)and financial reports.
- Solid understanding of services revenue recognition, billing, and project margin dynamics.
- Salesforce.com is a must; Clarizen or other PSA tool (OpenAir, FinancialForce, Kimble) and SAP experience a strong plus.
- Superb interpersonal skills, both verbal and written, with the ability to articulate complex operational concepts.
- Excellent analytical skills with solid attention to detail and high integrity.
Education
- Bachelor's degree in Business, Technology, or equivalent practical experience.
