Job Description
The candidate will report into the Finance, Data and Compliance Support Service Recovery team and will primarily be responsible on
- Takes ownership to all production issues and outages within Risk Management by
-tracking and monitor the issues progression until their completion
-provides timely issue escalation to management - To provide a responsive, efficient, effective and proactive business application support for the businesses you support
-be proactive, and client focus cultivate raving fans attitude
-ensures clients requirements are met and user satisfaction through timely and quality delivery - To establish and continue to build a collaborative working relationship with business users, development teams and IT partners
-seek to understand, then to be understood
-gain trust aim for win-win outcome - To continuously maintain and adopt workflow and culture
-timely user request and incident logging
-proper incident management (such as issue/impact mails, escalation, thematic root cause analysis)
-follow any other service management requirement
-standards based on management direction
-ensure the quality of incident, problem and change records is of a high standard - To facilitate, support, and furnish data for audit requirement timely
- To ensure you proactively review the production batches, and identify areas to improve the batch performance
- To be the support champion for DR/BCP in your respective area and ensure the smooth and seamless completion of the activity
Job Requirement:
- Minimum 4 years of 2nd level application support in banking industry experience
- In depth knowledge of Anti Money Laundering (AML) and Know Your Client (KYC)
- Support experience on Hadoop, Informatica, SQL, Oracle, Linux/Unix and Microsoft Technologies
- Good knowledge of banking operations
- Willing to be on-call 24 x 7
- Be able to work in fast pace and high-pressure working environment
- Excellent communication and inter-personal skills
Preferred Requirements:
- Working experience in supporting Compliance related applications like Detica NetReveal, NICE Actimize, LexisNexis Solution, etc.
- ITIL knowledge and process
