Production Support Engineer - L3

Responsibilities

• Perform root cause analysis on incidents (application, batch and connectivity) and provide a solution for remediation.

• Prioritize defects and plan for production release based on defect criticality or align with the quarterly release

• Develop programs, support end-to-end testing in SIT, support UAT and prepare for deployment to production environments.

• Maintain Production stability by ensuring deployments have completed the necessary risk and impact assessments.

• Follow up on defect closure and meet defect closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Perform annual Disaster Recovery (DR) exercise for supported applications

Skills/Requirement

• Strong working experience with Java, Spring Boot and API (Microservices)

• Experience with databases (SQL) and Object-Relational Mapping (ORM) frameworks

• 5 or more years in troubleshooting and fixing issues across different technologies/platform

• Strong troubleshooting and problem-solving skills

• Experience with FIS OPF (Open Payment Framework) product is necessary

• Experience with payment domain and SWIFT message will be a big plus

• Experience tuning Kafka components for varying traffic and performance requirements

We regret to inform you that only shortlisted candidates will be contacted.