Production Support Engineer (Java)

Key Responsibilities:

. Provide day-to-day support for production systems, ensuring system availability and performance.

. Monitor system health and proactively identify potential issues in a Java-based environment.

. Investigate and resolve incidents, service requests, and escalations related to production systems.

. Work with development teams to analyze and troubleshoot production issues, providing root cause analysis (RCA).

. Assist in managing production releases, including deploying code and applying patches in a controlled manner.

. Handle and resolve production environment issues in Java-based applications, including web and database servers.

. Develop and implement automated monitoring scripts and alerting systems to detect anomalies and optimize system performance.

. Manage and maintain production support documentation and knowledge base.

. Support critical production system changes, troubleshooting, and testing.

. Collaborate with cross-functional teams (development, QA, business, etc.) to ensure smooth production operations.

. Assist in system tuning, optimization, and performance enhancements for Java-based applications.

. Participate in on-call rotation, ensuring 24/7 production support coverage.

Required Skills and Qualifications:

. Strong experience with Java programming (core Java, J2EE, Java frameworks like Spring, Hibernate).

. Solid understanding of production environments, including web servers (WebLogic), databases (Oracle), and application servers.

. Familiarity with Linux/Unix systems and basic shell scripting.

. Experience with monitoring tools (e.g., Splunk) and incident management platforms.

. Strong troubleshooting and problem-solving skills in a production environment.

. Experience with database management and Oracle SQL for querying production databases.

. Familiarity with CI/CD pipelines and release management.

. Ability to work in a fast-paced, high-pressure environment, handling multiple tasks and priorities.

. Excellent communication and interpersonal skills, with the ability to work collaboratively with different teams.

Preferred Skills:

. Experience with containerization technologies like Docker and orchestration with Kubernetes.

. Familiarity with DevOps practices and tools (Jenkins, Ansible, etc.).