Responsibilities:
- Perform root cause analysis on application defects and provide solution for remediation.
- Prioritize defects and plan for production release based on defect criticality or align with quarterly releases
- Perform program code development, support end-to-end testing in SIT, UAT and deployment to Production environments.
- Maintain production stability by ensuring deployments have completed the necessary risk and impact assessments.
- Communicate in a clear, concise, and timely manner to stakeholders with respect to application related issues or queries.
- Assist production level 2 support with the investigation, root cause finding and feasibility of recovery approach as and when required.
- Follow up on defect closure and meet defect closure KPI
- Share production defect support learning with internal teams to improve quality and minimize future defects of application delivery
- Ensure application documentation is properly updated for each production release
Requirements
Education:
- Bachelors Degree in Computer Science or related field.
- 3 or more years of Production Support L3 experience across multiple technologies / platform
- Strong troubleshooting and problem solving skills
- Strong written, oral communication skills and able to manage user / vendor / customer
- Has experience with end-to-end development following SDLC
- Ability to easily adopt to any technology / environment
- Experienced and have good understanding in Core Banking modules
- Preferable with knowledge of bulk file transactions and payments domain
- Familiar with incident and problem management process
- Familiar with agile methodologies
Key Domain/ Technical Skills:
Technically sound in AS400 platform & RPG/LE, CL/LE, COBOL400, SQL and Query400.
