Production Support Analyst (AS400)

Responsibilities:

. Investigate production issues, respond based on production defect severity SLAs

. Manage and respond to users on timely manner.

. Log incident ticket for production issues and user queries

. Follow up on defect and incident closure and meet incident closure KPI

. Make sure system availability as per respective agreed SLA

. Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

. Provide support for annual Disaster Recovery (DR) exercise for supported applications

. Provide support to System Engineers on server level patches / upgrade as and when applicable

. Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

. Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

. Ensure application incident & task documentation is properly updated for each production release

. Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

. Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or unix shell or DB scripts etc

. Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

. Good to have understanding and experience of ITIL methodology [service operation]

Requirements:

Education:

• Bachelor's Degree in Computer Science or a related field.

Essential Skills & Experience:

• Prior hands-on production support experience on Open Systems and/or AS/400.
• Strong support knowledge in at least one of the following:
• Retail or wholesale payment systems
• Customer information systems
• Batch monitoring
• Monitoring tool - Splunk, Geneos
• Willingness to work in an onsite shift-support model (247).
• Hands-on experience in:
• Writing AS/400 and SQL queries
• Parsing logs for issue investigation

• Writing shell scripts (UNIX) to optimize incident investigation

• Strong written and verbal communication skills ability to manage user interactions effectively.
• Ability to quickly adapt to new technologies and environments.
• Minimum 2 years of production support experience in banking or financial services across multiple technologies/platforms.
• Ability to work in a fast-paced, high-pressure environment.
• Willingness to work across multiple platforms: UNIX/Open Systems, AS/400, and Mainframe.

Additional Considerations:

• Candidates with experience in operations teams, batch monitoring, or similar roles in different industries are also encouraged to apply.

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Skills :

• SQL
• AS40
• Control-M
• Mainframe
• Unix
• Shell Script
• Geneos
• Splunk