Job Summary
We are looking for a proactive and experienced Technical Customer Service Representative to support the company in handling technical inquiries and order management, ensuring seamless customer experience and satisfaction.
Key Responsibilities:
- Responsible for providing technical support to customers including technical order review, order processing.
- Ensure timely delivery and provide product problem recognition/resolution.
- Provide technical information/education for customers and identify opportunities to improve product quality, delivery, and service.
Qualifications & Skills:
- Minimum of 3 years of technical customer service experience, preferably within the Semiconductor/ Manufacturing Industry.
- A Diploma in a related field is preferred or equivalent working experience is required.
- Good knowledge of Microsoft Office. Excel and proficient with customer order management systems.
- Good interpersonal communication skills.
- Strong problem solving/analytical skills with a customer service mindset.
- A collaborative team player with proven organizational and time-management skills.
Working hours:
- 12 hours swing shift (night desk)
