Job Description
The Senior Production Planner is responsible for overseeing customer program, production planning, and operational coordination to ensure on-time delivery and customer satisfaction. This role works closely with cross-functional teams including Manufacturing, Procurement, Logistics, Engineering, and Customer Service to manage demand forecasts, material availability, production schedules, and project execution.
Responsibilities
Customer Management
- Establish and maintain strong relationships with customers to understand their requirements and expectations.
- Support daily operations and shipment activities to ensure high customer satisfaction.
- Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements.
- Monitor program milestones, risks, and project timelines to ensure successful execution.
- Manage customer backlog, prioritize requirements, and identify potential business opportunities.
- Prepare reports and analysis for management review on program status and operational performance.
Customer Management
- Establish and maintain strong relationships with customers to understand their requirements and expectations.
- Support daily operations and shipment activities to ensure high customer satisfaction.
- Coordinate with cross-functional teams to meet delivery commitments, inventory targets, and customer scorecard requirements.
- Monitor program milestones, risks, and project timelines to ensure successful execution.
- Manage customer backlog, prioritize requirements, and identify potential business opportunities.
- Prepare reports and analysis for management review on program status and operational performance.
Operational Excellence & Reporting
- Analyze operational data to support decision-making and continuous improvement initiatives.
- Prepare production and planning reports, highlighting risks, bottlenecks, and improvement opportunities.
- Support management with forecasting, risk assessment, and mitigation planning.
- Perform other duties and projects as assigned.
Requirements
- Possess 10+ years of relevant experience in program management, production planning, supply chain, or manufacturing operations.
- Perform effectively in a multitasking environment under pressure.
- Possess strong communication and presentation skills.
- Proven ability to manage customer requirements, delivery commitments, and cross-functional coordination.
- Good understanding of BOM, ECO processes, and demand forecasting.
- Certified Project Management Professional (PMP) certification is a plus.
- Proficiency in basic reporting tools such as PowerPoint, Excel, and Macros.
- Knowledgeable in MRP, Oracle, and Agile systems
