Your role
What You'll Be Doing
What We Need
Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is based in Singapore. In this role, you will be at the forefront of Cross-Border web Support and will provide a solutions-oriented service while building strong client relationships.
You will report directly to the Global Manager Product Support and Services and regularly collaborate with team(s) and department(s). This role will pay an annual salary of $45K to $55K SGP dependent on experience.
How We Work
As a Product Support Specialist, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
- Assigned workspace in Singapore office
- Company-issued equipment [+ remote access]
- Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
- Being knowledgeable with Corpay's customer-facing applications to utilize your expertise as the first point of contact for client issues.
- Resolving product or service problems by analysing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Utilizing the required tools to diagnose, replicate, and resolve a client's application issue. This includes supporting Corpay's File Upload and REST API product offerings.
- Recommending potential products or services to management by collecting customer information and analysing customer needs.
- Identifying and assessing customers needs to achieve satisfaction.
- Building sustainable relationships of trust through open and interactive communication.
- Providing accurate, valid, and complete information by using the right supporting methods/tools.
- Utilizing SQL to run scripts for client configuration and issues analyses.
- Following communication procedures, guidelines, and policies.
- Suggesting solutions and workarounds to help solve customer problems.
Qualifications & Skills
- Completed post-secondary education in relevant field
- 1+ years of customer service experience
- Financial/banking/payments industry experience
- IT proficiency with the ability to quickly learn new systems
- Evidence of strong analytical and problem-solving skills
- SQL, Excel, Data Management experience is a plus
- API knowledge
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
