Job Responsibilities:
1) Technical Market PDI & Field Support / Flying Doctor
- Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
- Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice
2) High Voltage Regional Expert
- Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
- Provide market support in regards to Home charging preparation and solutions for BEV/PHEV
3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre
- Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
- Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
- Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
- Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre
4) Management of Active Damage Management (Body & Paint) & Cyber Security
- Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
- Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures
5) Workshop Equipment, Special Tools & After Sales IT System Support
- Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
- Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets
6) Ownership & support for technical strategic projects
- Support BML & Regional Office in various projects and assignments
- Provide the key technical interface back to Central Product Support Team in the HQ
Job Requirements
- HND or Degree level in Technical disciple or equivalent
- Experience in, Automotive Engineer or Automotive Technician/Electrician
- Basic budget tracking and control
- With customer relations experience preferable
- Experience in timely, accurate diagnosis & logical problem solving methodologies
- Experience of working to challenge targets and tight deadline under pressure
- Customer service orientated ethos and proven track record of excellent customer satisfaction
- Self-motivated and driven to achieve targets and deadlines
- Good communication skills across all business levels
- Good knowledge of MS Office, SAP systems
