Product Support Engineer

Location: Singapore Suntec 5 Temasek Blv, SingaporeThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.

We're seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.

Responsibilities:

• Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
• Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
• Deliver training sessions and create educational content to enhance team knowledge.
• Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
• Analyze support trends and work with product teams to improve our security offerings.
• Mentor junior engineers and contribute to the knowledge base with guides and technical articles.

Requirements:

• Experienced in technical support, specializing in network security and operating systems (Linux/UNIX)
• Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
• ecosystems (AWS, Azure, GCP).
• Proficiency with tools like Wireshark, OpenSSL, and curl.
• Excellent communication and problem-solving skills.
• Ability to quickly grasp and apply new technologies and processes.
• Relevant certifications (CCNA, CISSP, AWS, etc.) will be advantageous, but not a must.

Other Information:

• Working Location: Suntec City
• Working Hours: Monday - Friday, 9am - 6pm

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!