The group you'll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you'll make
As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.
What You'll Do
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue.
- Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application.
- Acts as technical mentor for field and account engineers and may design or conduct training sessions.
- Actively participate in platform field escalations, emphasizing in Lam platforms on Etch, Deposition and Clean products. Wafer Handling / Robotics experience required.
- Acquire and apply engineering theories, methods and research techniques in the investigation, troubleshooting, and resolution of technical problems.
- Conduct and design well defined experiments and tests pertaining to the development of new methods, processes, hardware, standards, modification of current material, components, software, or process specifications and the resolution to complex technical problems Responsibility includes instituting and owning corrective actions and following through to assure proper release and hand off of solutions to Technical Services and Field Process/Field Service organizations Highly quantitative, and ability to articulate plan including findings, data collected and progress to Lam's customers on a regular basis
- Take on ad-hoc duties as and when assigned by the Immediate Supervisor
Who We're Looking For
- Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
- Knowing programing of C++ and Python (Good to have)
- Strong oral and written communication skills, including strong presentation skills
- Ability to travel up to 30% regionally
- Working knowledge of Statistics Process Control (SPC), Design of Experiments (DOE), Failure Mode and Effects Analysis (FMEA), Root Cause Analysis (RCCA), 8D & 5Why Problem Solving
- Experience leading cross-functional teams
- Individual and team contributor with go getter attitude and self-drive and motivation
Preferred Qualifications
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research (Lam or the Company) is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. 
