Product Specialist

Job Introduction:

As a Product Specialist at IMPETUS, you will play a pivotal role in shaping and delivering digital products that drive our business forward. You will partner with clients, engineering, design, and operations to translate ideas into well-defined products, own the full product lifecycle, and ensure every release meets our quality and user experience standards. This role is ideal for someone who thrives at the intersection of technology and business, enjoys solving complex problems, and is passionate about building products that users love.

Job Responsibilities:

1. Define and communicate the product vision, strategy, and road map in alignment with company goals and business objectives
2. Collaborate with clients, stakeholders, and internal teams to gather and define project requirements, scope, objectives, and acceptance criteria
3. Prioritise the product backlog and manage the entire product lifecycle from conceptualisation to post-launch optimization
4. Break down complex requirements into actionable engineering tasks, set timeframes, estimate timelines with engineering teams, and establish detailed project plans
5. Monitor project progress, identify technical risks, develop mitigation strategies, and address issues promptly
6. Act as the central point of contact, translating technical concepts into business-friendly language and communicating project status to all participants and leadership
7. Conduct user testing and internal dogfooding cycles, gather feedback, triage issues, file actionable tickets, verify fixes, and communicate outcomes to stakeholders
8. Drive product adoption and user engagement by analysing usage patterns, identifying drop-off points, and implementing strategies to improve retention and active usage
9. Engage proactively with product owners, business units, and branch teams to understand on-the-ground needs, conduct training sessions, and gather feedback for product improvements
10. Define and monitor key product metrics and analytics to assess performance and identify areas for improvement
11. Create and maintain comprehensive product and project documentation, including technical decisions, architecture changes, plans, and reports
12. Coordinate technical reviews, sign-offs, and testing efforts to ensure requirements and quality standards are met before deployment, and monitor post-deployment issues
13. Plan and write release notes and newsletters for product updates, and stay current with industry trends through market research and competitor analysis
14. Utilise project management tools to track work hours, plan execution, and monitor expenditures
15. Facilitate technical knowledge sharing between team members and provide user support, ensuring queries and issues are addressed promptly
16. Support administrative tasks such as scheduling meetings, taking minutes, and executing necessary legal paperwork including contracts and terms of agreement

Job Requirements:

1. Bachelor degree in Computer Science, Engineering, Business Administration, Finance, IT, or a relevant field
2. Proven experience as a Product Manager, Product Owner, Project Manager, Project Coordinator, or similar role within fintech, financial services, ortechnology-driven companies
3. Hands-on experience managing all stages of the product lifecycle and working with cross-functional teams to deliver high-quality digital products
4. Technical background with knowledge of software development and web technologies
5. Strong knowledge of agile methodologies, product management principles, and software development lifecycle LSDLCM
6. Proficient in analytics platforms (e.g., Google Analytics, Statsig, PostHog) and A/B testing tools
7. Familiarity with project management software tools, methodologies, and best practices
8. Excellent communication skills, both client-facing and internal, with the ability to translate technical concepts for diverse audiences
9. Strong organisational, prioritisation, and time management skills, with the ability to analyse projects and provide strategic planning input
10. Strong teamwork skills and proven ability to work well under pressure
11. Certification in product management (e.g., Certified Scrum Product Owner) is a plus