PRODUCT SPECIALIST

Job Descriptions

• Managing / supporting the launch of new products.
• Conducting market research and analyzing industry trends.
• Improving the development of existing products by providing feedback to the product development team (including Product Designers).
• Collaborate with team members, partners, and vendors to ensure excellent product
• delivery.
• Obtain customer feedback and suggest appropriate product / promotional revisions.
• Assisting in the support of product sales.
• Recommending modifications and revisions to existing designs to meet changing customer preferences.
• Identifying new product improvement opportunities.
• Analyzing how a new product satisfies market needs and consumer preferences.
• Staying up to date on current industry trends and market conditions.
• Managing product stock.
• Addressing customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Resolving customer issues by providing after sales support.
• Execute day-to-day operational activities to support customer experience goals.
• Adhere to day-to-day operational procedures.

Requirements

• Ability to provide consultative product usage preferred.
• Able to work on shift and retail hours.
• Customer-focused, result oriented, independent, highly motivated, and proactive.
• Able to converse in both English to handle queries and feedback from English speaking clients and associates. Command of Mandarin would be an added advantage.
• Basic technical skills: May be required to use technology such as point-of-sale systems, inventory management systems, and customer relationship management (CRM) software.