Product Solutions and Billing, Analyst

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

In this role, you will be responsible for ensuring timely and accurate issuance of Group Insurance Bills and Policy contracts in support of Corporate Solutions goals and vision.

Responsibilities

• Review, issuance and delivery of Group Insurance policy contracts, endorsements and bills.
• Manage assigned portfolio and support projects efficiently and effectively
• Track and monitor new business and policy renewal to ensure that information is received in a timely manner by working closely with colleagues from Sales and Marketing.
• Set up and review new business / renewal policies in core system.
• Provide accurate billing status and quality checks reports
• Participate in projects that involves improvement of operations efficiency, which could include User Acceptance Testing.
• Ensure service level commitments are met.
• Maintain awareness on regulatory compliance risks
• Communicate professionally and effectively with clients, agents, brokers and colleagues
• Communicate with intermediaries or clients via conference calls where required (Top producers/ complex accounts, etc)
• Attend to the emails enquires promptly
• Any other projects assigned

Requirements:

• Minimum Diploma holder
• At least 2 years operations experience in insurance industry, preferably in Group Insurance.
• Meticulous, good analytical, organization, communication and interpersonal skills
• Process oriented