- Focus and responsibility for after sales quality related tasks
- Responsible for setting up improvement activities on dedicated products.
- Driving Product Quality Circle within dedicated parties (Sustaining Teams, Platform leaders, HOD's ..).
- Central part of improvement team in sense of input, coordinator, support on dedicated tasks.
- Supporting escalation in the after sales area (NPI or customer escalation)
- Participating in customer quality calls and task force meeting.
- Close collaboration with the product line & technical support according to the learning's out of onsite trouble shooting and raising preventive knowledge within the organisation.
- Lead all project related documentation and ensure communication (8D-Report, action plans and follow up)
- Initiating and supporting product related analysis
- Interaction with production facility
- Participate customer audits and customer improvement programs.
- Preparation of after sales data and KPI monitoring and reporting.
Education
- Minimum Degree in Mechanical / Electrical / Mechatronics / Machining related with 3 years working experience in similar industry.
- Knowledge in project management and Quality Tools
Work experience
- Good understanding of reliability theories & methods (DFMEA, SPC, 8Ds…) and semiconductor manufacturing processes,
- Experienced in quality methods, data analysis and continuous improvement.
- Being in a driver role and push improvements,
- Fast ability to understand company structure and interact with many interfaces
Expertise and methodology
- Knowledge in process management for product related business processes, specifically design, engineering, SCM and production (i. e. operational)
- Familiarity with cleanroom protocols (class 10/100) and semiconductor workflows
- Competency in MS-office for data analysis, reporting & presentation
- Familiarity with the Atlassian JIRA system
Other requirement criteria
- Capabilities in analysis, and creation of measures
- Driving and Setting standards and defining roles and responsibilities in own job, processes, and departments
- Agile in sense to drive improvements, but to accept progress on a pragmatic level.
- Flexibility and practice-oriented proceeding, reacting on rapid moving situations and taking appropriate initiatives.
- Experience in handling Die attach equipment is nice to have
Goel Navneet License No.: 02C3423 Personnel Registration No.: R1982194
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