Job Summary
We are seeking a Product Owner with experience working in Insurance industry to drive enhancements across digital platforms and business solutions.
The role will support delivery of innovative capabilities (including AI-enabled solutions) to improve operational efficiency, customer experience and business outcomes.
The candidate will work closely with business stakeholders, technology teams, and external partners/vendors to translate business requirements into scalable product features that deliver measurable value to the organization, including emerging digital and AI capabilities.
This role requires strong analytical thinking, a solution-oriented mindset, and the ability to thrive in a fast-paced, change-driven environment.
Key Responsibilities
- Own and manage the product backlog, ensuring alignment with business objectives and regulatory requirements
- Gather, analyze, and translate business needs into clear user stories, acceptance criteria, functional requirements, review test plan/scenarios, and perform user acceptance testing
- Lead backlog grooming, sprint planning, and prioritization activities
- Monitor deliverables and ensure timely and successful delivery of projects/initiatives
- Collaborate with key business stakeholders and act as the primary point of contact between business and tech while managing expectations and dependencies
- Review business processes and identify optimizing solutions/features
- Support UAT, production releases, and post-implementation reviews to ensure solutions meet business requirements
- Deliver strategic digital projects within an Agile delivery environment
Team
- Accountable for the progress and completion of projects/initiatives through clear prioritization and direction defined for tech squad members (e.g. developers, QA etc.)
Experience
Minimum 5 years working experience as a Product Owner in an Insurance industry
Exposure to delivering solutions involving data analytics, automation, or AI-driven capabilities (e.g. chatbots, process automation, recommendation engines) is advantageous
Proven experience delivering and rolling out enhancements on digital platforms
Strong experience working with multiple business stakeholders across different functions
Fundamental analytical and conceptual thinking skills
Comfortable working in a fast-paced and dynamic environment, self-motivated and flexible to change
Having a solution mindset, detail oriented and demonstrating willingness to learn is a must
Internal and External Stakeholders
- Business Owners / Sponsors - to align product vision, priorities, and outcomes with business objectives
- Data / AI Teams - to support data pipelines, model integration, and governance considerations
- Engineering - to translate business requirements into technical solutions and deliver enhancements
- Enterprise / Solution Architects - to ensure alignment with enterprise architecture and technology standards
- Delivery - to support deployment, release planning, and production readiness
- Risk, Legal, Compliance- to review and ensure adherence to regulatory requirements, implications, contractual and data protection (e.g. MAS guidelines, internal policies)
- Technology Vendor / Partners - where applicable, to manage third-party solution and/or outsource development
Skills & Competencies
- Agile certifications (e.g. CSPO, PSPO, SAFe PO/PM) are an advantage
- Strong understanding of digital solution architecture concepts (APIs, integrations, system workflows)
- Familiarity working with emerging technologies such as AI/GenAI, automation tools, or conversational platforms is advantageous
- Hands-on experience with Project Management and collaboration tools such as JIRA, Confluence, Figma or equivalent
