Job Description
About the Role
Our client (government project) is looking for a AI Product Owner to drive the planning, design, and continuous improvement of conversational AI solutions. You will play a key role in enhancing user experience, shaping product direction, and delivering impactful AI-driven services.
- Government Project
- Salary Up to $9000
- Up to 21 ALs + AWS
Key Responsibilities
- Chat Log Analysis: Analyse conversation data to identify user needs, service gaps, and improvement opportunities
- Quality Assurance: Define and monitor response quality standards, evaluation frameworks, and success metrics
- Product Improvement: Drive continuous enhancements based on data insights, user feedback, and performance trends
- Performance Tracking: Establish KPIs and generate reports to guide product decisions and improvements
- Process & Documentation: Develop governance frameworks, workflows, and documentation for scalable delivery
- Stakeholder Management: Collaborate with cross-functional teams and stakeholders to align priorities and drive outcomes
- Reporting: Prepare insights, recommendations, and decision materials for management
Requirements
- Bachelor's degree in Computer Science, Data Science, Linguistics, or related field
- 5-7 years of experience in Conversational AI / AI operations / NLP-related roles
- Strong experience in chat log analysis and conversational data interpretation
- Familiarity with LLM evaluation, AI quality frameworks, and performance metrics
- Proficient in data analysis tools and handling large datasets
- Experience working in Agile/Scrum environments
- Strong analytical thinking and problem-solving skills
- Good communication skills to present insights to both technical and non-technical stakeholders
Preferred Skills
- Experience with conversational AI platforms or LLM deployment
- Knowledge of AI safety, bias detection, and responsible AI practices
- Experience with automated evaluation or testing tools
Key Traits
- Strong stakeholder management and collaboration skills
- Ability to work in ambiguous, fast-paced environments
- Creative problem solver with a user-centric mindset
- Able to translate complex technical concepts into simple insights
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Kenwi Goh Jian Wee - R26159880
ScienTec Consulting Pte Ltd - 11C5781
