Product Operations Specialist (Technical), Singpass

[What the role is]

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore's vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

About the Role

The Singpass team enables trusted, secure digital transactions for every citizen, resident, and business in Singapore.

As a Product Operations Specialist, you'll help ensure the integrity, reliability, and operational excellence of our identity management platform and database - the foundation that powers Singpass and MyInfo.

You'll work at the intersection of operations, product, policy, and engineering, supporting the ongoing rebuild of our database infrastructure, new API development, and data-sharing agreements with upstream agencies.

This role suits someone who thrives in a systems-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

What You'll Work On:

• Partner with product managers, engineers, and policy leads to ensure smooth rollout of new features and changes that impact the product.

• Support the operationalisation of agencies engagements - coordinating processes, documentation, and testing.

• Contribute to the design and rollout of new APIs that enable data freshness and inter-agency integration.

• Understand and map data flows and user journeys between systems identify dependencies, risks, and opportunities for improvement.

• Manage and triage operational issues related to identity records, ensuring user data remains consistent and accurate across systems.

• Develop playbooks, SOPs, and internal documentation to strengthen our operational readiness and cross-team coordination.

• Analyse operational data to identify trends, guide prioritisation, and drive continuous improvement.

• Act as a bridge between frontline teams and technical teams to ensure smooth issue resolution and feedback loops.

[What we are looking for]

• 3 to 5 years of experience in product operations, operations, or project/program management in a tech or systems-driven environment.

• Experience with data flows, backend processes, data warehouses (Snowflake, Redshift) and SQL querying.

• Ability to break down complex systems into clear user journeys, operational steps, and risks.

• Bonus: Experience working on large-scale, high-reliability platforms or in the public sector.

• Strong written and verbal communication skills able to translate technical concepts for technical and non-technical stakeholders.

• A practical understanding of how databases, APIs, and system architecture fit together to create end-to-end user journeys.

• Structured, detail-oriented, and accountable - clear documentation and follow-through are essential.

• Comfortable working cross-functionally with engineering, product, policy, and frontline teams.

• Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.

• A collaborative, humble mindset with a strong sense of ownership.

Nice to Have

• Familiarity with OIDC, OAuth, and common API integration patterns.

• Experience supporting or improving internal tools (e.g., operations dashboards, admin portals, internal user interfaces).

• Exposure to data governance, digital identity, or public-sector systems.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers