Product Operations Associate

.. 6-months contract

• Potential to convert to a permanent role. Subject to headcount and performance.
• We are not open to visa sponsorship for this role.
• This is a full-time and onsite role in Singapore.

...Interested candidates please apply via our careers page at

https://www.augmentus.tech/careers/product-operations-associate/

About your role

Documentation & Product Content

- Keep user guide content accurate as the product evolves across releases and features.

- Draft and update pages, and replace screenshots that no longer match the current build.

- Run quality checks against documentation standards, and flag gaps, outdated steps, and inconsistencies.

- Verify every change against the current build before it is published.

Quality Assurance & Bug Reporting

- Exercise the product and website from a customer's perspective to surface regressions.

- File bug reports with clear reproduction steps, expected versus actual behaviour, environment, and evidence.

- Perform hands-on testing of releases, including on robot cells and hardware setups where relevant.

- Verify fixes from a clean state and close the loop with the engineering team.

Media & Asset Operations

- Triage raw footage for usability and standardise to house specification without modifying originals.

- Catalogue video and image assets so the library stays searchable as it grows.

- Run video production pipelines under review.

Process & Tooling

- Operate the team's existing Claude Code workflows for documentation, cataloguing, and media production.

- Verify tool and agent output against source before it reaches a customer - these workflows produce confident output that is sometimes wrong.

- Maintain house conventions for naming, versioning, and asset structure.

- Take on publishing rights progressively as judgement is demonstrated, against written criteria.

Requirements

- Degree in Engineering (Mechanical, Mechatronics), Information Systems, Business, Design & AI, Information Engineering & Media.

- 0-3 years experience in documentation, QA, product support, or a similar role. Recent graduates welcome.

- Strong written English, for both customer-facing documentation and engineering bug reports.

- Eye for detail - you verify things against the source rather than trusting what a tool reports.

- Comfortable with Git and the command line, and willing to read documentation before asking.

- Ownership mindset able to work a backlog with light supervision.

Good to have

- Hands-on experience with AI coding agents (Claude Code, Cursor, or similar).

- High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

- Technical writing, QA, or product support experience.

- Robotics, industrial automation, or manufacturing exposure.

- Video editing

- Jira and Confluence.