Product Manager – Salesforce CRM
Years of Experience: Five years of relevant experience in product management, digital platform ownership, or service delivery.
Key Responsibilities
- Define, manage, and evolve the product roadmap for the Salesforce CRM deployment across enhancements, operational improvements, and future capabilities, balancing short-term operational needs with long-term platform strategy.
- Translate business needs and user feedback into problem statements, product objectives, and roadmap initiatives aligned with business value, feasibility, and platform constraints.
- Prioritise and sequence the product backlog across service operations, customer service workflows, user experience improvements, and platform capabilities.
- Work with business owners, delivery teams, architects, and operations leads to shape and sequence priorities, driving stakeholder alignment on trade-offs and release focus.
- Manage the end-to-end product lifecycle from discovery and planning through delivery, release, and continuous improvement, ensuring product decisions remain aligned with business value, feasibility, and supportability.
- Support planning for phased enhancements and future platform evolution.
- Work across multiple Salesforce Products such as Service Cloud, Marketing Cloud, Data Cloud etc
Requirements
- Experience in product management, digital platform ownership, or service delivery.
- Strong prioritisation and stakeholder management skills.
- Experience with enterprise systems, service operations, or CRM platforms.
- Ability to connect change demand to business outcomes and roadmap decisions.
- Hands-on experience with Jira and Confluence for requirements tracking and documentation.
- Salesforce Certification(s)
Preferred
- Experience deploying or administering Salesforce CRM or Service Cloud.
- Experience in public sector or customer/citizen service platforms.
- Familiarity with roadmap planning and value-based prioritisation.
