Job Summary:
We are looking for aProduct Manager to oversee the lifecycle of our regional express air freightand cross-border land transport products (Singapore-Malaysia). The successful candidate will be responsible for market-driven product definition, data-led performance monitoring, and continuous service improvement. This role is based in Singapore and follows fair and progressive employment practices.
Core Responsibilities
1. Product Lifecycle Management
- Market Monitoring: Track Asia-Pacific express air freight trends, Singapore-Malaysia land transport market share, and competitor activities to maintain product competitiveness.
- Standardised Product Definition: Continuously refine Asia-Pacific express air freight and Singapore-Malaysia two-way land transport services, defining clear Service Level Agreements (SLA), warehouse cut-off times, and customs clearance cut-offtimes.
- Customised Solutions: Develop differentiated bonded transshipment and door-to-door solutions for key industries, including high-tech semiconductor electronics manufacturing and express courier/parcel (CEP) services.
2. Product Process Monitoring & IterativeOptimisation
- Data-Driven Strategy Adjustment: Regularly assess market share and profitability of Asia-Pacific air freight and Singapore-Malaysia FTL (Full Truckload) & LTL (Less-than-Truckload) services. Adjust product configurations based on industry demand patterns (e.g., e-commerce, semiconductor).
- Process Bottleneck Improvement: Analyse lead time data to reduce total transit time by reorganising consolidation logic or changing customs clearance partners.
- Service Standard Iteration: Update the Product Operating Manual (SOP) based on customer feedback, complaints, and competitor benchmarks ,ensuring service standards remain industry-leading.
Requirements
- Diploma or degree in Logistics, Supply Chain Management, Business, or a related field (or equivalent work experience).
- At least 3-5 years of experience in logistics product management, freight forwarding, or a similar role.
- Familiarity with Asia-Pacific air freight and/or Singapore-Malaysia land transport operations.
- Ability towork with operational data (lead time, profitability, market share) to drive decisions.
- Understanding of customs processes for bonded transshipment (advantageous but not mandatory).
