Product Manager (Managed Services & As-A-Service Portfolio)

Role Overview

A leading IT services and digital infrastructure company is seeking a Product Manager to oversee the end-to-end design, packaging, commercialisation, and lifecycle management of its Managed Services and As-A-Service portfolio.

This role will focus on cloud, network, end-user, and hybrid infrastructure services, ensuring that all offerings are market-ready, competitively positioned, commercially viable, and aligned with the organisation's recurring revenue and managed services strategy.

The role is primarily focused on product strategy, service design, pricing, commercialisation, and go-to-market enablement, while technical delivery will be managed by the relevant delivery and operations teams.

Key Responsibilities

Product Strategy & Portfolio Management

• Own the full As-A-Service portfolio across Cloud, Network, End-User, and Hybrid Infrastructure domains.

• Develop product roadmaps aligned with customer demand, market trends, and organisational strategy.

• Define value propositions and differentiated offerings across Government, Enterprise, and SME sectors.

• Conduct market and competitor analysis to ensure offerings remain relevant and competitive.

Service Packaging & Commercial Definition

• Develop service packages including scope, inclusions/exclusions, SLA tiers, response times, service credits, and support levels.

• Create pricing models, rate cards, costing frameworks, and margin structures for cloud, infrastructure, end-user, and network managed services.

• Ensure product documentation such as brochures, service descriptions, proposal templates, and commercial decks are standardised and sales-ready.

• Govern version control, product updates, and lifecycle changes across all offerings.

Go-To-Market & Sales Enablement

• Support Sales and Pre-Sales teams with product positioning, customer presentations, tender submissions, and commercial structuring.

• Provide training and enablement to Sales, Delivery, and internal stakeholders on new and updated service offerings.

• Partner with Marketing to support campaigns, service launch communications, and customer messaging.

Financial Ownership & Performance Tracking

• Develop and maintain profitability models for the portfolio to ensure sustainable margins.

• Forecast consumption and revenue for subscriptions and recurring managed services.

• Monitor product performance, utilisation, customer adoption, and churn, and recommend product improvements or retirement where needed.

Cross-Functional Collaboration

• Work closely with Delivery and Technical SMEs to validate feasibility, operational readiness, and support structures.

• Collaborate with Finance, Legal, and Compliance teams to ensure alignment with costing, contracts, and regulatory requirements.

• Support onboarding processes and ensure smooth transition from commercialisation to service delivery.

Service Quality, Governance & Continuous Improvement

• Define KPIs for service performance and support periodic service reviews with Delivery teams.

• Ensure alignment with relevant compliance, security, and governance standards.

• Incorporate customer feedback and operational insights to continuously refine service offerings.

Requirements

Education & Certifications

• Degree in Information Technology, Business, Engineering, or a related field.

• Certifications such as Azure Fundamentals, AWS Cloud Practitioner, Google Cloud Digital Leader, ITIL, or equivalent would be advantageous.

Experience

• 3-6 years of experience in product management, cloud services, managed services, or IT commercial roles.

• Experience with cloud subscription management, cloud infrastructure (Azure, AWS, GCP), and IT managed service offerings.

• Familiarity with managed services across end-user, infrastructure, and network environments.

• Exposure to System Integrator environments, enterprise customer engagement, and multi-vendor ecosystems would be preferred.

Skills & Competencies

• Strong understanding of cloud subscription models, managed service frameworks, and recurring revenue structures.

• Ability to translate technical concepts into commercially viable service offerings.

• Strong analytical and financial modelling skills.

• Excellent communication, presentation, and documentation abilities.

• Strong stakeholder management and cross-functional collaboration skills.

• Commercial mindset with the ability to balance customer needs and operational capabilities.