About The Team
As a Product Manager for Return Refund, you will be developing a deep understanding of the eCommerce post-purchase flow. You will be involved in the development of innovative solutions to provide a seamless journey for our buyers and sellers, such as designing new after sales solutions for our buyers, using advanced AI-driven product solutions to establish an efficient and fair judgment process, etc. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.
Job Description
- Take ownership of the entire product development cycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
- Continuously drive for improvements, liaise with business teams to understand pain points and requirements, manage stakeholders expectations, set priorities and deliver product solutions effectively
- Proactively seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
- Explore advanced AI-based solutions in Return & Refund workflows and strategies
- Identify key metrics, conduct data-driven analysis to gather insights in user behavior and product performance
Requirements
- Currently pursuing a bachelor's degree in Computer Science, Business Analytics, Engineering, Statistics or a related science/tech field preferred
- Self-starter mentality with ability to manage multiple projects in a dynamic and agile working environment
- Effectively communicate complex business/technical information with different audiences verbally or in writing
- Good critical thinking and data-based decision-making skills
- Adaptable, open-minded, quick learner
- Frequent user of AI tools
- Care deeply about user experience and business impact for both Shopee and the ecommerce ecosystem
- Full-time interns preferred
