KEY RESPONSIBILITIES:
Product Strategy & Vision:
- Engage agency Product Owner to establish clear product vision and requirements
- Collaborate with business partners to define product vision/mission and obtain stakeholder buy-in
- Define product go-to-market strategy and execute with relevant partners
- Develop product outreach and promotion strategies
- Maintain strategic roadmaps aligned with organizational objectives
Product Development & Management:
- Design, test, and iterate through experiments to improve user journey
- Manage product budget (expenditure monitoring, cashflow management, securing funding)
- Develop workplan with product team and provide sufficient resources
- Procure software, hardware, and ICT professional services as needed
- Oversee product releases and deployment coordination
Product Operations & Maintenance:
- Monitor product performance metrics and system health indicators
- Coordinate ongoing maintenance activities and system updates
- Manage product lifecycle including feature deprecation and retirement
- Establish and maintain service level agreements with stakeholders
- Oversee incident response and resolution processes for product issues
- Implement continuous improvement processes based on operational feedback
- Manage vendor relationships for ongoing support and maintenance services
- Ensure product documentation is current and accessible to relevant teams
User Research & Analytics:
- Conduct user studies to understand needs and problems
- Analyze data to uncover usage patterns for product decisions
- Research industry for complementary and competing solutions
- Create data-driven analytics and insights for decision-making
- Monitor user satisfaction and engagement metrics
Cross-functional Coordination:
- Translate product strategy into technical, actionable plans for business and vendor teams
- Coordinate efforts across marketing, legal, and finance functions
- Co-create budget papers with Product Owner to seek development resources
- Run efficient meetings and maintain stakeholder communication
- Formulate strong proposals by evaluating pros and cons of different solutions and provide compelling justifications
- Consider how services could be delivered for different user segments and prioritise feature development
Growth & Compliance:
- Drive user adoption and growth through engagement and feature expansion
- Maintain network with user agencies and product teams
- Ensure products meet security/performance requirements (SSAT, VAPT, Performance Testing)
- Adhere to compliance requirements and audits (IM, AGO, QMS)
- Participate in engagements to raise product awareness
MANDATORY REQUIREMENTS:
Education & Experience:
- Degree in Computer Science, Information Technology, Engineering or related field
- Minimum 8 years relevant experience in product management
- Prior experience in IT business analysis, application solution design and testing
- Experience working directly with engineers, designers, and product teams
- Proven track record of delivering successful products from scratch
- Experience in product operations and maintenance activities
Technical Skills:
- Strong product and project management capabilities
- Proficiency in modern product development practices (Agile, Cloud, Design Thinking)
- Strong analytical, conceptualization and problem-solving skills
- Budget management and resource planning experience
- Understanding of system monitoring and operational excellence practices
Personal Qualities:
- Action-oriented mindset with innovation focus
- Growth mindset and continuous learning attitude
- Strong sense of ownership and accountability
- Excellent communication and stakeholder management skills
- Ability to balance innovation with operational stability
PREFERRED QUALIFICATIONS:
- Healthcare industry knowledge
- Digital transformation background
- Experience with public health or communicable disease systems
- DevOps or Site Reliability Engineering exposure
- Experience with cloud platforms and modern infrastructure
