Department: Technical & Operations
Reporting To: Head of Technical & Operations
Location: Singapore
Employment Type: Full-time
1. Position Summary
The Product Executive is responsible for supporting the end-to-end lifecycle management of Datwyler's core products and services. This role ensures product competitiveness, operational excellence, accurate documentation, and strong cross-functional collaboration across engineering, sales, operations, and global product teams. The position also plays a key part in enhancing customer experience through proactive post‑sales support and effective stakeholder communication.
2. Key Responsibilities
A. Product Management & Development
- Support end-to-end product ownership for core products and services, focusing on continuous improvement of customer experience.
- Work closely with business stakeholders, including Management, Sales, Supplier Chain, Engineers to identify inefficiencies, propose improvements, and execute strategic product initiatives.
- Analyze product performance metrics such as turnover, profitability, volume, and market share identify trends and improvement opportunities.
- Maintain updated market and competition insights, ensuring alignment with APAC and global product teams.
B. Product Certification & Compliance
- Manage certification applications and renewals, ensuring 100% compliance and zero lapses.
- Liaise with suppliers, test labs, and internal teams to drive timely submissions and approvals.
- Maintain active certification trackers with up‑to‑date statuses, expiry dates, and tier/grading requirements.
C. Product Documentation & Database Management
- Ensure completeness and accuracy of product documentation including datasheets, price books, catalogues, and costing files.
- Maintain a structured and accessible documentation repository with proper version control.
- Use checklists to ensure zero missing information in submissions and product packs.
D. Pricing & Product Enablement
- Propose and maintain competitive price levels based on market analysis and product performance.
- Regularly update price books, costing, and related materials to support sales quoting accuracy.
- Assist in facilitating product training and enablement sessions for internal teams and partners.
E. Communication & Stakeholder Management
- Maintain proactive, professional, and transparent communication across internal and external stakeholders.
- Ensure all key updates, requirements, and task exchanges occur via official channels with stakeholders in the loop.
- Provide timely responses (within 1 business day) and weekly progress updates on ongoing tasks.
F. Customer Service & Post-Sales Support
- Support post-sales workflows including scheduling, coordination, and monitoring of preventive and corrective maintenance services.
- Manage service tickets, CRM (SAP sales cloud), hotline and email channels, ensuring timely acknowledgement and follow‑through.
- Track and report service performance, ensuring closures within defined SLAs and zero escalations.
- Coordinate with vendors for preventive maintenance and ensure timely updates and communication to customers.
G. Quality & Professional Work Standards
- Deliver high‑quality, detail‑oriented work with consistent self‑verification prior to submission
- Demonstrate strong ownership, accountability, and follow-through across assigned tasks.
- Minimize rework by ensuring accuracy, clarity, and completeness of deliverables.
3. Qualifications & Requirements
Education & Experience
- Diploma or Degree in Engineering, Business, IT, or related fields.
- 1-3 years of experience in product management, operations, technical support, or similar roles preferred.
- Experience in structured documentation, certification management, or service operations is an advantage.
- Experience in structure cabling system, and/or Modular Datacenter System and subsystems products is an advantage.
Technical Skills
- Knowledge of product lifecycle management and documentation workflows.
- Familiarity with CRM/service ticketing systems (e.g. SAP).
- Familiarity with desktop publishing application (e.g. Adobe InDesign) is an advantage
- Proficiency in Excel, PowerPoint, and structured database management.
- Understanding of basic costing and pricing concepts.
Soft Skills
- Strong communication and stakeholder management abilities.
- High attention to detail, organization, and follow-through.
- Ability to manage multiple tasks under tight deadlines.
- Proactive problem-solving and escalation awareness.
4. Key Performance Indicators (KPIs)
- 100% timely achievement and maintenance of all required product certifications, with zero critical non-conformities or lapses.
- 100% accuracy and completeness in document updates and submissions.
- Meeting expected response times and communication standards.
- Accurate and timely product costing and pricebook maintenance.
- Zero escalations related to communication or service delays.
- Stable and up‑to‑date trackers for certifications, documentation, and service workflows.
5. Why Join Us
- Opportunity to drive product excellence across APAC.
- Cross-functional collaboration with global teams across engineering, market development, and product strategy.
- Exposure to both product and service operations in a dynamic and growing business environment.
- Opportunity to drive product excellence across APAC.
- Cross-functional collaboration with global teams across engineering, market development, and product strategy.
- Exposure to both product and service operations in a dynamic and growing business environment.
