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Product Analyst (CRM, Salesforce Service Cloud) #HMS

Recruit Express Pte Ltd

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2-5 Years
6,000 - 7,000 monthly SGD
6 days ago
37 Viewed
3 Applied

Job Description

M-F, 8.30am to 5.30pm

3 days office, 2 days home

One Marina

$7,000 max x 13 + VB

. Conduct in-depth analysis of the Service Cloud product, including its features, functionality, and performance. Identify areas for improvement, optimization, and new feature development.

. Collaborate with cross-functional teams, including business stakeholders, customer support, and development teams, to gather and prioritize product requirements based on customer feedback, market trends, and business goals

. Develop and maintain comprehensive product documentation, user guides, and training materials to ensure effective adoption and utilization of the Service Cloud product.

. Define and track key performance indicators (KPIs) related to the Service Cloud product, including customer satisfaction, adoption rates, and operational efficiency. Analyze data and provide insights to drive product improvements and strategic decision-making.

. Work closely with cross-functional teams, including product management, development, and customer support, to ensure seamless communication and alignment on product strategy, roadmap, and implementation.

. Analyze the user experience of the Service Cloud product, identifying areas for improvement and recommending changes to enhance usability, efficiency, and customer satisfaction.

. Lead strategic data analytics projects to identify or explore marketing and business development opportunities in all channels.

. Support any ad hoc duties as assigned.

Interested candidates, do submit your resume to: [Confidential Information] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

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