Cargo Community Network Pte Ltd (CCN) is a leader in providing collaborative and integrated applications for the air cargo industry. CCN was founded in 1991 with its headquarters located in Singapore. Since then, CCN has had presence in more than 15 countries with a strong network of communities comprising of freight forwarders, airlines, ground handling agents, customs and more. Its web-based community platform brings everyone in different parts of the world together to collaborate, share information and seek to increase business opportunities locally and globally. CCN forms strategic partnerships with global service providers by offering a comprehensive suite of apps and services on the platform for the global user community.
The Product Analyst is responsible to drive the delivery of apps and services on the platform, and to take on the role of product owner and business analyst for his/her apps and services portfolio.
Product Management
- Work with internal stakeholders including the IT and Marketing/Commercial teams through the product development phases - from conceptualization design implementation testing and to the launch of the product to markets.
- Develop relevant documentations for product information sharing and/or training.
- Conduct training workshops on product features and benefits.
- Conduct regular product review to ensure products features are relevant and up to date throughout the product life cycle.
Business Analysis
- Analyse and document detailed business processes, workflow, wireframe prototyping, message mapping and create business acceptance criteria.
- Liaise closely with QA team during User Acceptance Test to verify product functionality based on the business acceptance criteria.
Customer Engagement
- Engage customers to understand their business needs and challenges so as to map out their issues, objectives and desired outcomes for the products.
- Collaborate with Marketing/Commercial teams in developing viable business cases for new products.
Research and Development / Market Trends
- Keep up to date on industry news and trends, governing bodies, associations toidentify emerging trends, technologies and opportunities for forward product planning.
Requirements:
- A Degree in Business or Technology-related field.
- With 3+ years of working experience, preferably in technology, air cargo or logistics industry.
- Strong analytical and problem-solving skills.
- Strong communication and stakeholder management abilities.
- Basic understanding of software development life cycle and IT systems.
- Experience in managing digital products and services is an added advantage.
- Experience in working with digital tools and technologies for creating documentation, business analysis, prototypes and mockups etc.
- With an agile mindset and adaptive to changes where need to.
- Resourceful, creative and willing to learn.
- Candidates with 6-8 years in the air freight industry and demonstrated actual implementation experience may be considered for the role of Team Lead supervising a team of Product Analysts.
