Procurement & Service Support Assistant Manager

Procurement

• Manage end-to-end procurement process: sourcing, vendor selection, quotation evaluation, negotiation, contract management, and purchase order issuance.
• Build and maintain strong vendor relationships to secure competitive pricing, quality products, and timely deliveries.
• Conduct supplier performance reviews and address any non-compliance or delivery issues.
• Perform market analysis to identify new suppliers, products, and cost-saving opportunities.
• Ensure procurement practices align with company policies, budgets, and audit requirements.
• Track and report on procurement spend, savings, and trends for management review.

Service Support

• Oversee service support operations and ensure timely resolution of internal and external service requests.
• Coordinate with cross-functional teams (Finance, Operations, Warehouse, Projects) to ensure smooth execution of orders and services.
• Monitor and manage service contracts, renewals, and performance levels.
• Act as escalation point for service-related issues and follow up on corrective actions.
• Implement continuous improvement initiatives to streamline service processes and improve efficiency.

Leadership & Reporting

• Lead, train, and supervise procurement and service support staff to ensure team efficiency and professional development.
• Prepare and present periodic reports on procurement activities, service performance, and vendor compliance.
• Collaborate with management on strategy, budgeting, forecasting, and resource planning.
• Ensure departmental KPIs and objectives are achieved in alignment with company goals.

Job Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, or related field.
• Minimum 3 years of relevant experience in procurement and/or service support, with at least 2 years in a supervisory or assistant manager role.
• Strong knowledge of procurement best practices, vendor management, and contract administration.
• Experience in service support operations and cross-departmental coordination.
• Proficient in Microsoft Office and procurement/ERP systems (e.g., SAP, or equivalent).
• Excellent negotiation, analytical, and problem-solving skills.
• Strong leadership and people management abilities.
• Good communication skills (written and verbal) with ability to interact across all levels of the organization.
• Detail-oriented, organized, and able to work under pressure to meet deadlines.