Responsibilities
- Perform technical verification of customers income and supporting documents to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
- Process Credit Card and Unsecured Loan account creation, maintenance, and updates within the bank's operating systems.
- Perform pre-processing activities by navigating multiple internal systems to validate customer information and ensure accurate data entry.
- Handle operational requests related to account maintenance while ensuring timely and accurate processing within established service level agreements (SLAs).
- Respond to enquiries from internal stakeholders and external customers regarding Credit Card and Debit Card origination processes, providing prompt and accurate resolutions.
- Maintain accurate records and ensure all processing activities comply with the bank's operational procedures, risk controls, and regulatory standards.
- Identify discrepancies or exceptions during processing and escalate issues where appropriate.
- Support continuous process improvement initiatives to enhance operational efficiency and service quality.
Requirements
- Diploma or Degree in Business, Banking, Finance, or a related discipline.
- Minimum 1-3 years of experience in banking operations, preferably supporting Credit Card, Debit Card, or Unsecured Lending operations.
- Experience in document verification, account opening, loan processing, or card origination.
- Familiarity with banking operational procedures, compliance requirements, and service level agreements (SLAs).
- Keen attention to detail with the ability to process high transaction volumes accurately.
- Good analytical and problem-solving skills with the ability to identify and resolve processing discrepancies.
- Excellent communication and interpersonal skills to liaise with internal and external stakeholders.
- Proficient in Microsoft Office applications; experience using multiple banking systems is good to have.
- Able to work in a fast-paced environment while managing multiple priorities and meeting deadlines.
Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374
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