Process Improvement Manager (1 Year Contract)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Reporting to Head, Manpower Management, this role will drive strategic projects and process improvement initiatives within Manpower Management, overseeing the full lifecycle of distribution channel personnel. Ensure recruitment and offboarding processes comply with both regulatory standards and internal policies.

Job Descriptions:

• Stakeholder Management & Governance - Partner closely with internal stakeholders to align priorities, clarify requirements, drive decision-making, and ensure strong governance across initiatives, including risk, scope, timelines, and resource management.

• Digitalisation & Automation - Identify, prioritise, and implement system enhancements and automation opportunities to simplify workflows, improve processing efficiency, reduce manual effort, and enhance user experience.

• Process Improvement & Controls - Review and redesign processes to improve turnaround time, accuracy, control effectiveness, and adherence to established policies, SOPs, and service standards.

• Project Delivery - Manage end-to-end project delivery, including requirements gathering, impact assessment, user acceptance testing, implementation, training, and transition into business-as-usual operations.

• Operational Oversight - Oversee day-to-day operations within the manpower management scope to ensure processes are executed accurately, efficiently, and in compliance with internal and external requirements. Drive accountability, capability uplift, and continuous improvement.

• Regulatory Compliance - Ensure compliance with relevant regulatory and industry requirements, including MAS, FAA, LIA, and RNF guidelines, and lead the timely implementation of regulatory changes, controls, and submissions.

Competencies & Personal Traits

• Strong project and change leadership capabilities

• Analytical and solution-driven mindset

• Strong stakeholder influencing and communication skills

• Ability to balance innovation with compliance discipline

• Proven leadership in operations and transformation environments

• Strong execution and delivery focus with SDLC experience

• Knowledge of MAS / FAA / LIA regulations preferred

Working Experience:

• Experience in project management, process improvement, or operations within a regulated industry

• Proven track record in delivering transformation initiatives and implementing automation solutions

• Experience driving cross-functional outcomes.

Education:

• Degree in Business, Finance, or related field.

• Project Management certification (e.g., PMP, Agile) is an added advantage.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.