CCS is looking for an experienced Process& Business Analyst competent in the business process mapping, data analytics, and project management.
The ideal candidate will serve as the critical link between business stakeholders and technology or delivery teams -translating complex business needs into actionable solutions that drive measurable outcomes.
The ideal candidate is analytically minded, an excellent communicator, and someone who thrives in fast-paced, cross-functional environments. You will own end-to-end problem-solving: from mapping and optimising business processes, to gathering and documenting requirements, interpreting data, and ensuring successful delivery of initiatives.
Key Responsibilities
1.Business Process Mapping & Optimisation
- Conduct end-to-end process discovery sessions with business units to document current-state (as-is) workflows.
- Develop detailed process maps, flowcharts, and swim-lane diagrams using tools such as Visio, Lucid chart, etc.
- Identify process inefficiencies, bottlenecks, redundancies, and risks propose and design future-state (to-be) processes.
- Drive process standardisation and continuous improvement initiatives aligned with organisational goals.
- Maintain a central repository of process documentation and ensure version control and governance.
- Facilitate process walkthrough workshops with stakeholders to validate accuracy and gain alignment.
2. Business Analysis & Stakeholder Liaison
- Act as the primary bridge between business stakeholders and technology, product, ordelivery teams throughout the project lifecycle.
- Elicit, analyse, and document business requirements through interviews, workshops, surveys, and observation.
- Translate business needs into clear functional and non-functional requirements, user stories, acceptance criteria, and use cases.
- Manage the requirements traceability matrix (RTM) and ensure all deliverables align with stated business objectives.
- Review and validate solution designs, prototypes, and test results against agreed requirements.
- Facilitate UAT (User Acceptance Testing) planning and execution coordinate feedback loops between users and development teams.
- Proactively manage stakeholder expectations, surface risks and issues early, and drive resolution.
3. Data Analytics & Insights
- Extract,clean, and analyse data from multiple sources to uncover actionable business insights.
- Build andmaintain dashboards and reports using tools such as Power BI to support data-driven decision-making.
- Conduct quantitative and qualitative analysis to assess business performance, identify trends, and evaluate the impact of change initiatives.
- Define and monitor KPIs and metrics in collaboration with business owners to measure process efficiency and project success.
- Present findings clearly to both technical and non-technical audiences, providing well-structured narratives and recommendations.
- Support the organisation's journey toward data literacy and self-serve analytics capabilities.
4.Project Management & Delivery
- Lead and manage small to medium-sized business improvement or transformation projects from initiation through to closure.
- Develop project plans, timelines, resource plans, and status reports track milestones and manage delivery risks and dependencies.
- Apply Agile, Waterfall, or hybrid project management methodologies as appropriate to the context.
- Coordinate cross-functional teams and ensure alignment across workstreams, keeping all parties informed and accountable.
- Prepare and present project updates, steering committee reports, and executive briefings.
- Conduct post-implementation reviews to capture lessons learned and embed a culture of continuous improvement.
Qualifications & Experience
Essential
- Bachelor's degree in Business, Information Systems, Engineering, Computer Science, or a related discipline.
- Minimum 4years of experience in a Business Analyst, Process Analyst, or similar hybrid role.
- Proven experience in business process mapping and documentation (BPMN, flowcharts, swim-lane diagrams).
- Strong requirements elicitation and documentation skills, including user stories and functional specifications.
- Hands-on experience with data analytics tools (Power BI or Excel) for analysis and reporting.
- Demonstrated experience managing projects or workstreams in an Agile or Waterfall environment.
- Excellent verbal and written communication skills with the ability to engage confidently at all organisational levels.
Preferred /Advantageous
- Familiarity with process improvement methodologies.
- Experience working with Case Management systems.
- Exposure to digital transformation, automation (RPA), or system implementation projects.
- Experience in Singapore Social Services Agencies.
