Job Objectives
- Process Optimization and Change Management: The core of the role focuses on analyzing, documenting, and driving continuous improvement for Repair Operations and Administration. This involves establishing KPIs, leading Value Stream Analysis (VSA), problem-solving groups, and acting as an internal consultant to guide the Repair teams through operational changes and efficiency improvements.
- System and Data Management: Responsible for key digital tools enhancement-specifically SAP, Freshdesk and Skywise dashboards. Responsibilities include managing IT change requests, and leveraging data insights to drive fact-based decision-making and cross-functional alignment.
- Drive transformation: By leading work packages for Repair related projects
Job Responsibilities
- Lead and manage improvement projects in collaboration with Global Business Process Manager and local Process Specialist
- Responsible for modelling, documenting, analysing processes and documentation in Symbio platform
- Responsible for developing relevant process design, maintaining the current-state business process and develop targeted future-state business processes
- Partner with the business to visualise impact and dependencies of financial and business performance, enabling best practice sharing and fact based decision making
- Responsible for internal alignment with other functions (i.e. Logistics, Product Management, Repair Shop, Finance, Quality)
- Establish and define data products and build
- Accountable for challenging, analysing, improving and guiding relevant processes
- Responsible for driving improvement actions, communicate on improvement plans and manage problem solving groups within the repair perimeter in the Satair business
- Lead and facilitate VSA to increase transparency on the entire Satair repair process
- Identify & incorporate requirements applicable to processes in scope and ensure compliance
- Install dedicated Process-Review governance with the Process Specialist community.
- Skywise-based Dashboards for Satair Repair functions.
- Act as the Super User of the tool Freshdesk
- Participate in feature requests and development
- Support transformation projects
- Assist in measuring and reporting on process/ticket performance
- Work closely with Freshdesk Business Owner to identify, define, document, measure & improve processes
- Support the implementation of improvement activities
- Creation and follow up of IT change requests across various applications
Secondary Responsibilities
- Play a key role in supporting project leaders, line managers, and sponsors in successfully managing change. This support draws on expertise in a range of consulting tools and techniques, addressing both the hard and soft aspects of change.
- Maintain KPIs (e.g. adherence, efficiency)- depending on the set up of each function
- Support and analyse initiatives and opportunities by driving improvement measures and mitigation actions
- Support in challenging, analysing, improving and guiding relevant processes representing worldwide repair supply chain activities
- Support HO Repair, Lease & Exchange Order Management APAC with adhoc recurring issue analysis, applying data analysis or process check
- Support HO Repair Operations APAC with improvement initiatives
- Other duties reasonably determined from time to time by the Company
Job Requirements
- Bachelor's Degree in Logistics / Business Administration / Computer Science / Industrial Engineering or similar
- 3-5 years of relevant working experience in Logistics, Supply Chain or Repair Operations
- Experience in SAP would be advantageous
- Experience in Supply Chain / Repair Operations
- Digital Experience (Digital Toolsets, IT)
- Experience in Process Management would be preferred but not mandatory
- Excellent communication skills, written and verbally
- Experience in Aviation industry would be preferred but not mandatory
- Team player in cross-functional environment
- Ability to work under pressure and to operate in a conflict situation
- Ability to prioritize
- Ability to work in an international environment
- Good analytical skills ability to see the bigger picture
- Ability to execute and drive change
- Intercultural understanding
