FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
PRIVATE CLIENT
We're dedicated to delivering the ultimate luxury shopping experience to our most loyal clients around the globe. Our powerhouse team made up of Personal Stylists, Marketing, Client Development, Customer Service and Operations are committed to ensuring our clients receive an unrivalled premium service – available only on FARFETCH.
THE ROLE
Embedded in our Private Client team we are looking for a Private Client Stylist to join our Singapore based team. With strong commercial acumen and a deep knowledge of luxury fashion, you will help cultivate and develop relationships with our most valuable clients to ensure our individual sales and company commercial targets are exceeded.
These positions will be responsible for engaging and driving customer loyalty through a variety of engagement and selling activities in collaboration with functional teams, ensuring a seamless, exceptional luxury shopping experience.
WHAT YOU'LL DO
- You will develop the Farfetch Private Client base (a portfolio of 200 top clients) by nurturing existing clients, reactivating lapsed clients, and developing personal relationships with new, high-value prospects to introduce them to the Farfetch Private Client service.
- Drive revenue growth and long-term retention by delivering a personalized shopping experience. Proactively identify High Value sales opportunities by analyzing individual style preferences and behavioral data.
- You will confidently segment your client book to achieve maximum impact in personalising the client experience and optimise engagement based on individual preferences and shopping behaviour.
- You will champion customer service and always exceed clients expectations and maintain client relationships to the standards required to enable achievement of personal sales targets and related KPI's.
- You will develop an awareness of the company strategy and stay aware of the company organisational objectives and consider this when defining personal objectives and goals.
- Work closely with the Private Client Manager to analyse data on weekly and monthly reporting whilst providing comprehensive feedback on assigned contributing projects and regional information.
- You will develop an understanding of key tools including Looker and Salesforce and use these to analyse data to identify key trends and focus areas to drive sales with your client book and make decisions to help drive your overall business performance.
- Using a range of data and creative tools, you'll build personalised and inspiring assets for your clients, to inform them of new products, designers and other Farfetch news that is relevant to their interests.
- You will share knowledge on products, brands, and trends with your clients and the team.
WHO YOU ARE
- You'll have proven experience in Fashion/ Collector handbags/ Fine Watches sales (luxury preferable), with a track record of exceeding sales targets with the drive and motivation to sustain this.
- You'll have to work independently to overcome challenges
- You'll have deep knowledge of current, international fashion trends, designers and products, and a passion for styling and storytelling.
- You'll have the ability to approach situations and make decisions that are commercially driven, understanding what drives business success and the factors that influence that success.
- You'll have an existing strong client book consisting of a majority client base situated in South East Asia.
- You are an active listener and can create a positive working environment through speaking and creating empathy with clients and colleagues.
- Proven ability to to negotiate, engage & build customer relations (clienteling)
- Strong computer literacy and proficiency in using Microsoft Excel and Powerpoint Presentation.
- Excellent organisational skills and able to meet deadlines.
- Comfortable with ambiguity, adopting a flexible approach.
