You will act as an ambassador to the Maison, spending a significant portion of your time in client-facing situations, actively interacting with and recruiting UHNWI into the Maison. Parallel to this, you will work hand-in-hand with the Regional CRM Manager, the global Hospitality team, and boutique teams to plan and execute activities to further develop our existing client base.
This is a newly created role in the Vacheron Constantin Southeast Asia & Oceania (SEAO) organization, and an exciting opportunity to shape the client strategy and contribute to the growth of the Maison.
VIC Acquisition
- Develop own VIC/VVIC portfolio by recruiting high potential clients into the brand
- Identify channels (ex: clubs, associations, intermediaries, etc.) and participate in events to connect with circles of UHNWI individuals
- Scope out markets in region with limited or no brand presence with potential for VIC/VVIC recruitment
- Refer prospects to boutiques and support their client journey
- Participate in local and international brand events and act as Maison Ambassador
Drive Top Client Strategy
- Establish and execute yearly action plans to develop top regional clients
- Systematically track and report activities related to top regional clients
- Coordinate implementation of events and activations to cultivate relationships with top clients
- Deliver unique and tailor-made client experiences to treat VIC's
- Share post client activity reports and events analysis with stakeholders to ensure follow-up
- Create and execute a plan to re-activate sleeping/inactive clients in the database
Nurturing Top Clients
- Ensure the highest level of service before, during and after the sale to top clients
- Develop High Value and Les Cabinotiers (unique pieces) segments by closing sales of exceptional timepieces to targeted clientele
- Support SEA Boutique Managers by coaching their sales team to grow the VIC/VVIC client base
- Manage complaints from VIC's, propose solutions and ensure smooth resolution
WHAT WILL MAKE YOU SUCCESSFUL
Success in this role will require
- Relevant experience in the Luxury industry within Sales or other client-facing functions
- Familiarity with CRM approach for UHNWI and the ability to nurture long-term relationships
- Strong presentation, excellent interpersonal and communication skills
- Ability to work in a team environment, with a collaborative approach to deliver results
- Entrepreneurial spirit: results-driven, ability to work autonomously, can do attitude
- Travel required within the regional (30% of time); flexible in terms of working hours
