Job Summary
A Private Banking Team Head or RM Head leads and manages Relationship Managers to achieve sales targets, grow assets under management, and deliver excellent customer service to high net worth clients through tailored investment strategies and effective team leadership.
Responsibilities
- Manage Relationship Managers (RMs) to achieve key performance targets and sales goals
- Communicate company goals and business strategies proactively to align team efforts and formulate strategic plans
- Follow up on critical updates, clarify team needs, and provide necessary support
- Monitor RM performance against targets and implement corrective actions for underperformance
- Coach RMs by delivering constructive feedback, guidance, and ongoing support to enhance skills and results
- Develop and communicate clear career progression plans to RMs, fostering talent growth within the Bank
- Implement measures to build and maintain a strong RM talent pipeline internally
- Foster teamwork within the team and across cross-functional groups, resolving conflicts promptly and fairly
- Serve as a role model and ambassador for the BDO Brand, exemplifying leadership standards
- Champion BDO initiatives actively within the team and the community served
- Drive sales growth through effective use of the Center's distribution channels and support cost management in sales activities
- Execute competitive sales and performance strategies including acquisition, cross-selling, market penetration, and client retention
- Analyze business results and cascade insights to the team to inform actions
- Stay informed on market trends and competitor activities to maintain competitive advantage
- Support new product launches and marketing program development and implementation
- Lead marketing efforts for branch products and services to increase visibility and sales
- Build and maintain strategic relationships within the assigned area to enhance franchise profile and generate new business opportunities
- Drive delivery of positive customer experiences by the RM team, ensuring high service standards
- Address escalated customer issues or complaints promptly and efficiently
- Ensure appropriate escalation of issues to Head Office when necessary
- Engage with new or valued customers alongside Relationship Managers to strengthen relationships
- Participate in recruitment by referring candidates and conducting interviews for team vacancies
- Oversee onboarding processes to integrate new hires effectively into the team
- Identify and communicate training and certification needs aligned with sales career development, and monitor compliance with training requirements
- Monitor team adherence to Bank policies and regulatory requirements
- Support administrative investigations and disciplinary actions involving team members as needed
- Oversee team compliance with sales and operational policies to manage risks and achieve excellent audit ratings
- Maintain robust Know Your Customer (KYC) standards in accordance with policy and local regulations
- Report suspicious or unusual transactions timely as required by regulations
- Ensure adherence to appropriate sales practices at all times
- Perform additional duties as assigned to support team and organizational goals
Professional Certification & Licenses
CACS certified CACS I and II
CMFAS certified: M1B, M5, M6, M6A, M8, M8A
