Our Client Services Officer Apprenticeship Programme under the IBF Polytechnic Talent for Finance Scheme (PTFS) is a 12-month structured programme designed for polytechnic graduates who are keen to kick-start their career in Private Banking Client Services.
You will gain hands-on experience within the Client Services team, working closely with the Relationship Managers to support day-to-day client service activities in a regulated banking environment.
This programme provides structured training, mentorship and a potential pathway to a permanent Client Services Officer role.
WHAT YOU WILL DO:
As part of the Client Services team, you will
- Provide support to Front Office for account opening documentation
- Perform independent callbacks for affirmation of client instructions or as directed by management
- Act as the point of contact for the Front Office
- Support operational queries from various stakeholders such as Relationship Managers, Client Service Officers and internal clients from Controls or Operation Departments
- Support the Account Closure Process
- Perform Level 1 Know-Your-Customer (KYC)
- Support/Perform Front Office Control and Risk management duties
- Administrative duties as required and any other duties that are assigned by Management
REQUIREMENTS
- Recent polytechnic graduates (or graduating soon)
- Eligible polytechnics: Nanyang Polytechnic (NYP); Ngee Ann Polytechnic (NP); Republic Polytechnic (RP); Singapore Polytechnic (SP); or Temasek Polytechnic (TP).
- Or has completed National Service after graduating from a polytechnic, within 2 years from programme commencement date
- Strong interest in banking, operations or client services
- Meticulous and accurate in executing work assigned with a strong risk control approach
- Demonstrates accountability and initiative.
- Able to multi-task and work under time sensitive environment
- Team player with the capability to work independently
