Job Description:
Customer Advisory
- Engage executives to determine and manage custom industry-aligned digital and AI-enabled transformation advisory engagements at select customers, applying ServiceNow methodologies.
- Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals, challenges, and especially where AI can complement automation and workflow optimization.
- Document and present insights and recommended solutions to meet customer goals, highlighting opportunities for AI-driven productivity and service improvements.
- Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action.
- Communicate and advise in 1:1 and 1: many environments.
Sales and Customer Success Advisory
- Work with sales and customer success to help determine account plans and sales strategy for accounts in the region, embedding AI opportunities into broader transformation plays.
- Provide expertise to help assess and prioritize accounts and strategies.
- Provide full lifecycle business outcome and value realization advice, ensuring customers see, track, and measure benefits from AI adoption alongside other initiatives.
Thought leadership
- Identify and lead the creation of new IP (best practices, white papers, workshops, etc.) that blend digital transformation with practical AI use cases.
- Improve current methods and frameworks.
- Work with and enable the ServiceNow teams on a business consulting approach to sales that naturally positions AI as part of the value story.
Qualifications:
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 10+ years of relevant experience as a management consultant with exposure to cloud technologies, a customer-facing strategy manager at a technology vendor, or an in-house strategy professional within a Fortune 500 organization.
- Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred.
- Experience in working with the TMT industry is required.
- Experience developing C-Level relationships with an ability to simplify and communicate complex topics to a broad audience.
- Experience with public speaking, meeting facilitation and white boarding.
- Deep customer connects in regions.
- Brings a high level of executive presence while remaining approachable, authentic, and humble.
- Strong financial acumen, including the ability to build business cases, model ROI, NPV, and TCO, and translate strategic initiatives into measurable financial outcomes.
- Thrives in collaborative environments, rolling up sleeves to work hands-on alongside the team.
- Ability to travel up to 40% of the time.
