Responsibilities
This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.
- Support for corporate and customer IT infrastructure and projects in delivering services according to SOP to meet prescribed SLA.
- Support in design, architect and build network and firewall deployment solutions, frameworks, automation and orchestration to secure IT System and Infrastructure.
- Deploy and Implement firewall best practices solutions to secure the data center infrastructure, system and application levels.
- Participates in technical research and development to enable continuing innovation of IT services.
- Performance monitoring, preventive maintenance and patch management of IT equipment to ensure optimum performance. To propose capacity upgrade or replacement when required.
- Perform daily rectification of IT operational issues and change requests within expected service level agreement.
- Management and administration of network and security infrastructure such as Routers, Switches, Firewalls, VPN, endpoint security, etc.
- Provide diagnoses, resolution, and documentation in all aspects of supporting, implementing and managing an enterprise network environment.
- Provide installation, configuration, implementation, integration and commissioning of IT solution to internal and external customers.
- Proactively source for better IT solutions or services to optimize business operational efficiency and business growth via IT solutions and process changes.
- Perform schedule maintenance routine and update records for performance analysis.
- Responsible for planning and deployment of new and existing systems for internal and external.
- Maintain process documentation and follow approved standard operation procedures (SOP).
- Participate in certification requirements for QMS/ISMS/BCMS/PCI-DSS/OSPAR, etc.
Qualifications
- Minimum Diploma or Degree in Computer or other IT related field of study.
- Basic network certifications such as CCNA or equivalent required.
- ITIL v3 or v4 preferred.
- Must possess demonstrated Network troubleshooting skills and experience with installation and configuration of networking devices (switches, routers, firewalls, VPN, proxy and other network appliances).
- Working experience in multiple areas like OS, databases, applications, networking devices, storage devices, firewalls, IDS/IPS, orchestration and virtualization technologies, etc.
- Must possess IT trouble shooting skills and experience with Operating Systems (RH Linux, Centos, Ubuntu, Windows Servers).
- Basic Cloud Virtualisation technology knowledge like AWS, VMWare, and Microsoft Hyper-V, Azure, OpenStack, etc.
- Basic understanding of cloud / enterprise networking and security best practices.
- Knowledge of OS/ Network security hardening.
- Excellent networking concept and Switch & routing knowledge.
- Experience in analysing security log, network & security incident.
- Possess a strong sense of urgency.
- Problem solving skills and ability to work under pressure.
- Good command of English, both written and spoken.
- Customer focus, continuous learning, decision making and gaining commitment.
- Working location: 1-Net (East) at Chai Chee / 1-Net (North) Woodlands.
