Principal Product Manager, Retail Industry

About PayerMax:

Headquartered in Singapore, PayerMax, a leading global fintech company, empowers cross-border commerce in 150+ countries with 600+ payment methods and 70+ currencies. Holding key regulatory licenses (including HongKong, Singapore, UAE, and the Philippines, etc.). We drive growth for gaming, e-commerce, and digital industries through AI-powered risk management and localized payment networks. Join us to build a global payment network and maximize growth beyond borders!

What You'll Do:

1、Retail Platform Product Design & Launch

a. Define and deliver end-to-end retail platform capabilities: product catalog management, inventory tracking, order lifecycle (placement → fulfillment → returns), and merchant/seller tooling

b. Analyze retailer workflows, pain points, and integration needs across different retail verticals (FMCG, fashion, electronics, grocery); translate findings into prioritized product roadmaps

c. Author structured PRDs, flow diagrams, and API specs covering core retail flows: product listing, stock sync, order routing, logistics handoff, returns, and reconciliation

d. Coordinate with engineering, design, and merchant success teams through integration, QA, and go-live; define acceptance criteria and validate production behavior

2、Consumer Experience & Conversion Optimization

a. Design and iterate on the consumer-facing shopping journey: discovery, search & filter, PDP (product detail page), cart, checkout, and post-purchase experience

b. Identify friction points in conversion funnels using data; propose and validate product changes that improve add-to-cart rate, checkout completion, and repeat purchase

c. Define personalization and recommendation strategies that match consumer intent with available inventory across markets

3、Omnichannel & Localization

a. Drive omnichannel capabilities connecting online and offline retail touchpoints (click-and-collect, in-store digital, loyalty integration)

b. Localize product experiences for SEA markets: payment method mix, language, regional promotions, local delivery expectations, and regulatory requirements

c. Partner with local market teams in SG, MY, TH, ID, PH to ensure product-market fit across diverse retail contexts

4、Merchant & Seller Enablement

a. Build and improve merchant-facing tools: onboarding flows, product upload & bulk management, pricing & promotion setup, order management dashboard, and performance analytics

b. Reduce merchant integration friction by defining clean APIs and self-service capabilities; work with solution engineers on integration playbooks

c. Monitor merchant health metrics (listing completeness, fulfillment rate, dispute rate) and design product interventions to improve platform quality

5、Data, Analytics & Efficiency

a. Own core retail metrics: GMV, conversion rate, order success rate, fulfillment SLA, return rate, and merchant NPS

b. Use data to identify growth opportunities and prioritize roadmap decisions; conduct structured A/B tests and synthesize findings into actionable product iterations

c. Leverage AI tools in daily work for requirement drafting, market research synthesis, and data analysis acceleration

What We Expect:

1、7+ years of product management experience, with hands-on delivery of retail, e-commerce, or marketplace platform features (not just strategy)

2、Solid understanding of retail operations: how orders flow, how inventory is managed, how merchants run their businesses end to end

3、Experience with at least one domain: consumer-facing UX (checkout/PDP/search), merchant tooling, or platform infrastructure (order management, catalog, fulfillment)

4、Ability to independently write structured PRDs, user stories, and acceptance criteria—not just decks

5、Data-driven decision-making: comfortable pulling and interpreting data, running experiments, and using metrics to prioritize

6、Strong cross-functional collaboration: can drive alignment across engineering, design, operations, and business teams 7、English fluency for documentation, stakeholder communication, and regional collaboration

Nice to Have:

1、Experience at a regional e-commerce platform (Shopee, Lazada, Tokopedia, Grab, etc.) or a retail tech company serving SEA markets

2、Hands-on work on checkout or payment integration within a retail context

3、Experience building or scaling merchant onboarding and self-service tools

4、Knowledge of SEA retail consumer behavior, local payment methods (GrabPay, OVO, GCash, PromptPay, etc.), and logistics networks

5、Familiarity with omnichannel retail concepts (unified inventory, BOPIS, clienteling)

6、Exposure to retail data platforms, recommendation systems, or search ranking

7、Active use of AI tools (Claude, GPT, Cursor, etc.) in daily product work

What You Will Gain:

1、End-to-end retail platform experience: from merchant onboarding → catalog → order management → fulfillment → consumer experience → post-purchase

2、Deep knowledge of SEA retail market dynamics: consumer behavior, payment mix, logistics maturity, and localization complexity

3、Systematic frameworks for conversion optimization, merchant health management, and omnichannel product design

4、Hands-on exposure to a multi-market, multi-vertical product environment with real business impact

5、A practical AI + Product Manager working model built in production retail scenarios