Lead Integration Strategy: Define and manage the integration strategy for enterprise and consumer solutions at StarHub, ensuring all components are integrated effectively to meet business needs.
Coordinate Across Squads: Oversee the delivery of six squads (Mobile, Entertainment, Broadband, T2, SuperApp, eShop, and Enterprise Solutions) ensuring alignment with organizational objectives and promoting cross-functional collaboration.
Stakeholder Management: Serve as the primary point of contact for key stakeholders, including business owners, squad leads, and OEM vendors, ensuring they are well-informed on integration progress and issues.
Technical Oversight
End-to-End Integration: Ensure end-to-end system integration across multiple platforms (enterprise and consumer), including CRM, billing systems, digital front-ends, and third-party applications.
Technical Architecture: Work closely with the Integration Design Specialists to establish integration standards, design reusable components, and ensure consistency in integration practices across different squads.
API and Middleware Management: Oversee the development, implementation, and management of APIs, middleware solutions, and network protocols that facilitate integration among systems.
Delivery Management
Sprint Planning and Delivery Oversight: Collaborate with Scrum Masters and Squad Leads to plan and manage delivery timelines for integration-related features and capabilities, ensuring they align with the overall product roadmap.
Risk Management: Identify risks related to integration projects, create mitigation plans, and manage escalation processes for any challenges during integration.
Performance Monitoring: Track and monitor the progress of all integration projects, using KPIs to evaluate performance and ensure that deadlines and quality standards are met.
Vendor Management
OEM Coordination: Engage and manage relationships with OEM vendors to facilitate integration activities, including contract negotiations, managing SLAs, and monitoring vendor performance.
Quality Assurance: Work with vendors to ensure all integration solutions comply with StarHub's security standards, quality requirements, and industry best practices.
Integration Testing and Quality Assurance
Test Strategy Development: Define the integration testing strategy to ensure that all integrated components work seamlessly together.
Coordinate Testing Efforts: Work with QA Leads and Network Integration Dev to plan and execute integration tests across systems, ensuring that all APIs, data flows, and interactions are functioning correctly.
Defect Management: Oversee defect resolution during testing phases, especially during UAT and post-deployment hypercare
DevOps Integration and Automation
DevOps Practices: Lead the integration team to follow DevOps principles, ensuring that integration services are delivered through automated CI/CD pipelines.
Infrastructure as Code (IaC): Work with the DevOps Tech Lead to establish infrastructure deployment using IaC principles to ensure consistency and repeatability in environment setup.
Qualifications
Tertiary Education in Engineering, Computer Science or equivalent
At least 8-10 years of relevant experience
Technical Expertise: Strong background in integration platforms, middleware, API management, and telecom systems.
Leadership: Ability to lead multiple cross-functional teams and manage external vendors effectively.
Agile and DevOps: Deep understanding of agile delivery, DevOps practices, and how to integrate them effectively within a telecommunications environment.
Problem Solving and Decision Making: Ability to navigate complex integration challenges, with a strong focus on problem resolution and risk mitigation.
Team Leadership and Development
Lead Integration Team: Directly lead and mentor a team that includes:
Integration Tech Lead: Responsible for driving technical integration across squads.
Integration Design Specialists: Oversee the architecture and ensure alignment with StarHub's design principles and guidelines.
Network Integration Developers: Develop and execute integration code to connect various systems and services.
RPA Tech Lead: Oversee automation initiatives across the integration layers to reduce manual intervention and streamline workflows.
DevOps Tech Lead: Ensure that integration processes are aligned with DevOps principles, facilitating smooth CI/CD pipelines.
OEM Vendors: Manage engagements with external vendors, ensuring they deliver as per the contract and meet integration standards.
