- Platform Architecture Ownership and ServiceNow Architecture & Governance
- Network Observability & Elastic Stack Leadership
About Our Client
The client is a large enterprise likely in telecom or managed services headquartered in Singapore focused on delivering scalable, platform-based IT and network solutions to internal and external customers.
Job Description
- Define and own end-to-end architecture across ServiceNow, observability platforms, automation layers, and cloud/container infrastructure
- Design scalable, secure, and well-integrated platforms aligned with frameworks like Zero Trust and NIST
- Establish integration patterns between ServiceNow, CMDB, observability tools (e.g., Elastic), and infrastructure telemetry
- Lead ServiceNow architecture, governance, and operating model (Dev/Test/Prod, CMDB integrity, workflows)
- Architect and optimize observability platforms (logs, metrics, traces) and enable AIOps for proactive monitoring
- Translate platform capabilities into commercial managed service offerings with clear SLAs, pricing, and service catalogs
- Collaborate with sales and pre-sales to develop solution playbooks and reusable reference architectures
- Lead and mentor architecture and SRE teams, driving DevOps/DevSecOps and reliability practices (uptime, MTTR, error budgets)
- Establish architecture governance, standards, and review boards to ensure consistency and quality
- Build internal capabilities, including talent development, hiring plans, and centres of excellence
The Successful Applicant
- At least 15 years of experience in enterprise infrastructure or managed services, including at least 5 years in a senior enterprise architecture leadership role
- Strong hands-on or architectural expertise in ServiceNow (ITSM, ITOM, CMDB), observability platforms (e.g., Elastic), and automation/event correlation
- Proven experience designing and building managed service platforms
- Background in systems integration, telecom integration, or large managed service provider environments
Preferred certifications:
- ServiceNow certifications (CSA, CIS-ITSM, CIS-ITOM)
- Elastic Certified Engineer (nice to have)
- TOGAF and ITIL
- Certifications in private cloud/container platforms such as Red Hat OpenShift
Ideal profile:
- Able to bridge architecture and operations effectively
- Skilled at turning technology capabilities into repeatable, market-ready services
- Focused on scalability, efficiency, and commercial viability of platforms
What's on Offer
As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.
Contact
Winson Low (Lic No: R22106039/ EA no: 18C9065)
Quote job ref
JN-032026-6971966
Phone number
+65 6416 9865
Michael Page (Personnel) Pte Ltd | Registration No.201736642C
