What The Role Is
The Institute of Leadership and Organisation Development (ILOD) is CSC's centre of excellence for leadership and organisational development, and the Sectoral Lead for Organisation Development (OD) job family in the Public Service. The Future Leaders (FL) team within ILOD comprised personnel selection specialists who work with partners across the Service to help build high-quality Public Service leadership pipelines.
As Principal Consultant with the FL team, you will oversee psychometric assessment exercises as well as contextualised selection activities, including Assessment Centres. Your responsibilities span programme management, stakeholder engagement, operations monitoring and impact evaluation. You will consult regularly with senior stakeholders, to secure support and resources for the various assessment programmes while maintaining high professional standards. Working with a team of specialists, you will ensure smooth execution of the programmes. You will also monitor programme effectiveness and initiate appropriate actions to update the approach and/or technology adopted by these programmes.
ILOD works with Public Service agencies to uplift leadership and OD capabilities; beyond your leadership role at the FL team, you could also be involved in, or lead, such consulting projects.
What You Will Be Working On
- Effective implementation of various assessment programmes; this would involve managing internal resources including people, systems and budget, collaborating with clients in other government agencies, building strong partnerships with associates and vendors, as well as keeping key stakeholders informed of significant developments in the programmes.
- Review the programmes after each selection cycle to enhance effectiveness and stakeholder satisfaction; this would involve conducting after-action reviews, engaging stakeholders to clarify expectations for the following cycle, being aware of emerging technologies, actively explore their applications and making corresponding adjustments to current assessment practices.
- Build the capacity of FL team members; this would involve providing clear directions, empowering staff to co-design solutions, explaining rationale for decisions, understanding their career aspirations and competency profiles, facilitating learning and creating opportunities for career progression.
- Maintain and enhance mission-critical systems/tools e.g. data vault with an intuitive front end that allows decision-makers to readily access information they need, user-friendliness and security of online testing facilities, ease of transaction for service users, protection of sensitive data, etc.
- Contribute to leadership development and/or OD consulting projects.
What We Are Looking For
We are looking for a motivated team-builder who demonstrate partnership-building and stakeholder management skills, combined with an analytical mind and keen attention to detail. You should be comfortable with ambiguity, be action-focused, and be keen to explore new ideas and work towards delivering desired outcomes. You should possess the instinct to influence people to work alongside your team.
[Key competencies required]
- Thinking Clearly and Making Sound Judgements: Consider stakeholder needs as well as short- and long-term implications in proposing solutions. Make sound judgements about different solutions by synthesising various data points and using a good sense of realities on the ground.
- Working Effectively with Stakeholders: Reconcile different opinions and approaches to maintain a constructive partnership with stakeholders. Proactively identify opportunities for collaboration with stakeholders to advance common goals. Anticipate and manage critical issues with patience, humility and timeliness.
- Keep Learning and Putting Skills into Action: Role model continuous learning and application. Build a team culture that reinforces positive learning behaviours and facilitate your officers career development. Identify learning initiatives to build your team's capabilities for delivering current and future work.
- Improving and Innovating Continuously: Create a safe environment for your team to constructively challenge the status quo. Encourage ideation and experimentation while managing the risks and use of resources. Proactively look for opportunities to sustain and scale successful pilot projects.
- Stewarding Systems: Remove outdated practices and actively explore digital technology and tools to simplify work processes. Implement good knowledge management practices to retain and transfer knowledge within your team. Enforce measures to safeguard data.
- Caring For, Developing and Inspiring Staff: Treat staff with care and respect. Remove roadblocks and provide staff with the resources they need to deliver work outcomes. Check in regularly with staff and help them develop their careers. Counsel and manage poor performers.
- Designing and developing solutions: Design and develop solutions based on the team's capabilities and concurrently develop client's internal capabilities.
- Implementing solutions while adapting: Implement agreed-upon solutions (e.g., products, services, interventions), while considering and adapting to shifts in client's needs and environment.
Other traits:
- Good organisational, analytical, project management and communication skills.
- Curiosity about problems and the why, and resourcefulness to navigate the macro context to lead the team in designing and implementing effective and timely solutions.
- Passion for talent pipeline development and organisation transformation in the Public Service.
